Production Support/Application support Specialist

Job Description

Immediate need for a talented Production Support/Application support Specialist . This is a 24+months contract opportunity with long-term potential and is located in Jersey City NJ(Onsite). Please review the job description below and contact me ASAP if you are interested.

Job ID:26-29040

Pay Range: $65 - $70/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

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• Provide first and second line support for prime brokerage applications focusing on client reporting and dynamic pricing environment.
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• Monitor production environment to ensure availability and performance of systems, identifying and resolving issues in real-time.
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• Troubleshoot technical and functional issues related to PB services, liaising with development teams and other enterprise teams for resolution of complex issues
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• Perform root cause analysis and propose tactical and strategic solution for recurring production incidents
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• Support deployments and releases, resiliency and disaster recovery exercises ensuring smooth integration
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• Work with business stakeholders to understand service impact and prioritize resolution efforts
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• Manage, document and communicate outages to senior business and technology stakeholders as well as follow ups to eliminate repeat occurrences.
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• Drive Process Improvements and plant automation. Develop and deliver automation strategy.
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Key Requirements and Technology Experience:

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• Must have skills: “Application Support" OR “Production Support”, "Monitoring", "Trading" OR “Front office”.
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• 3+ years of experience in production support, with a focus on financial services (Prime Brokerage experience preferred)
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• Evidence of building strong relationships with both development and business partners.
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• Evidence of a strong risk culture.
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• ITIL Service Operations – Incident, Problem, Service Request Management Alert Management/ Monitoring
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• Evidence of driving a culture of continuous service improvement.
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• Hands on technical and analytical ability to solve complex issues.
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• Excellent communication skills and able to effectively communicate to senior management and LOB partners.
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• Experience with monitoring tools such as Splunk, ITRS Geneos, Dynatrace
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• Ability to work in a high pressure, time-sensitive environment
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• Scripting in Python 3 / Shell Scripting
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• Job scheduling / Batch Management
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• Good knowledge of the Prime Brokerage business
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• Familiarity with SRE (Site Reliability Engineering) principles
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• Experience with DevOps practices and automation tools, with a focus on developing and running automation strategies to improve operational efficiency.
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Our client is a leading Financial Industry , and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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