Tax Registration Specialist I

Job Description

Job Description

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce. We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business. Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.

Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us! This is a 100% in-office role. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours.

Position Overview
Registration is a service that Paylocity offers to its clients for a fee. This service includes registration for state income tax and state unemployment tax codes on behalf of the client.

Primary Responsibilities

• The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Case management for Tax Registration is an involved process that requires strong attention to detail and the ability to answer client’s tax-related questions. This includes launching projects upon receiving a registration order, processing intake form for registration services to commence, contacting clients with clarifying questions related to registration request, responding to inquiries from clients, Sales, Service, Implementation on registration services, making decision as to if we can register the client based on multiple factors related to tax code setup and client’s business situation, managing duplicate requests to avoid causing confusion for clients, Service and Implementation, contacting clients to assist with form when needed, assisting Sales with questions related to registration service, handling escalated requests that arise, conducting follow up on cases opened over a specific amount of time.
• Registration with Agencies as part of the Tax Registration process requires the ability to evaluate and fix issues as they arise with each agency. This includes confirming information client has submitted pertaining to wages and dating for registration, contacting clients regarding required officer information, register with agencies requested by following documentation for each agency, updating documentation for each agency should require information change, notifying team when agency changes required information or login information changes, communicating with clients regarding completed registrations, including screenshots, updating systems to reflect instant EIN provided by agency, contacting agencies as needed when problems arise with registration and handling escalations as directed by Team Lead or Manager.

Education and Experience

• 1-3 years of payroll experience preferred
• Bachelor's Degree preferred
• Payroll service bureau experience a plus
• Ability to work in a high-volume, fast-paced, yet detailed payroll tax department highly desirable
• Employment Tax Knowledge desired
• Tax Registration Knowledge desired
• Intermediate Excel skill desired
• Strong communication skills and problem-solving ability
• High Level of Integrity
• Proficient in Microsoft Office (MS excel advanced skills)

Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.

We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact

View email address on us.fitly.work. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed. The base pay range for this position is $47,108-$ 64,569/yr; however, the base pay offered may vary depending on job-related knowledge, skills, and experience. This position offers a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via