Collections Representative

Collections Representative

Collections Representative – City Center Job Type: Full-time, Non-exempt

Across Minnesota and Wisconsin, National Bank of Commerce is making a difference in the financial lives of the people, communities, and businesses we serve. We exist to help our customers accomplish more than they could on their own. Join our creative and accomplished professional team to help us make more possible.

The Collections Representative is responsible for managing collection activities for the bank's retail loan portfolio, including Freddie Mac and other secondary market mortgage loans, portfolio mortgage loans, home equity products, direct and indirect consumer loans, and other retail lending programs. This role works to minimize delinquency and credit risk through effective account management, customer communication, payment arrangement negotiation, and resolution of delinquent loan accounts. The position also supports portfolio performance by assisting in the development and execution of collection strategies and recommending appropriate actions, including repossessions, foreclosures, legal proceedings, or referral to third-party collection agencies when necessary.

In addition to collection responsibilities, the Collections Representative ensures compliance with bank policies, secondary market investor requirements, and all applicable state and federal regulations. The role is responsible for completing required reporting for Freddie Mac and other secondary market investors within established deadlines, maintaining accurate documentation of collection efforts, and staying current on collection practices, regulatory requirements, and servicing guidelines. Through collaboration with department leadership, this position helps maintain acceptable delinquency levels, protect bank assets, and supports the overall quality and performance of the loan portfolio.

Qualified candidates will have:

• High School Diploma or equivalent; relevant secondary education or a combination of education and experience preferred
• Previous banking and/or financial service industry experience required; prior collection experience preferred
• Basic computer skills
• Effective oral, written, and interpersonal skills
• Ability to exhibit NBC core values at all times: Respect, Integrity, Teamwork, and Accountability

The pay range for this position is $20.00 to $30.00 per hour. This pay range is contingent on relevant skills, training, experience, education, and other job-related factors permitted by law.

National Bank of Commerce offers an excellent benefits package including health, dental, and vision plan for you, your spouse, and eligible children, Health Savings Account (HSA) contribution (including employer contributions), flexible spending accounts, 401(k) plan with a generous match, paid time off program, paid holidays & floating holidays, volunteer time off program, employer paid life insurance, voluntary life plans, short-term disability insurance, long-term disability insurance, health and wellness incentive, and employee assistance program. National Bank of Commerce is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.