Member Services Representative

Job Title

Meaningful Work From Day One

Responsible for responding to requests and inquiries of services offered in a professional and confidential manner, as well as a wide range of member service and lending functions for Brown-Forman Employees Credit Union, a state chartered credit union with assets of approximately $14 million, loans of $10 million, and membership of approximately 1450 members.

What You Can Expect

• Responds to member inquiries professionally and confidentially, providing information on the full range of credit union products and services.
• Executes member service functions, including processing share withdrawals, deposits, loan payments, and cashing checks.
• Maintains a teller cash drawer, reconciling balances daily, and managing cash levels.
• Opens new member accounts, cross-selling services, and providing all applicable account disclosures.
• Processes loan applications, evaluates credit history, and calculates debt ratios to determine loan approvals.
• Ensures compliance with the Bank Secrecy Act by monitoring data from FINCEN and processing OFAC checks.
• Educates and advises members on strategies to improve and protect their credit history.
• Coordinates the share certificate program and assists with the distribution of member statements.

What You Bring to the Table

• Previous experience in the Credit Union or Banking field.
• Demonstrated ability to independently manage and complete workloads in a high-pressure, team environment.
• Excellent interpersonal skills for developing and maintaining effective working relationships.
• Proven analytical and mathematical skills, with a high degree of accuracy.
• Ability to maintain strict confidentiality when dealing with sensitive financial information.
• Previous customer service experience with an outgoing and energetic personality

What Makes You Unique

• College/University Degree
• 5+ years of previous credit union or banking experience

Working Arrangement

In-office at the Brown-Forman Louisville, Kentucky Corporate Headquarters Monday to Friday 8:30AM - 4:30PM.

Who We Are

We believe great people build great brands. And we know there is Nothing Better in the Market than a career at Brown-Forman. Being a part of Brown-Forman means you will grow both personally and professionally. You will have the opportunity to solve problems, seize opportunities, and generate bold ideas. You will belong to a place where teamwork matters and where you are encouraged to bring your best self to work.

What We Offer

Total Rewards at Brown-Forman is designed to engage our people to ensure sustainable and profitable growth for generations to come. As a premium spirits company, we offer equitable pay structures for individual and company performance alongside a premium employee experience. We offer a range of premium benefits that reflect our company values and meet the needs of our diverse workforce.