Incident Manager

Job Description

Our client, one of the world's largest suppliers of aerospace and defense products , is actively hiring an Incident Manager to join their team in Annapolis, MD! This role will be fully onsite and support the 7 AM - 3:30 PM ET shift.

*This is a 1 year W2 contract with benefits offered!*

You will be responsible for diagnosing failures of systems and networks, performing actions to resolve basic technical queries from customers and business units. You will work with senior team members to resolve moderately complex issues with critical customer services.

Responsibilities:

• Track incident details and keep information updated in the incident management tool
• Solve system and network problems/questions
• Apply technical knowledge to oversee high availability IP networks, messaging systems, and Air-to-Ground data communications equipment
• Analyze issues and provide customers with guidance to resolve problems

Skills:

• Associates degree
• 2+ years of experience
• CCNA Certification is required
• Experience with Cisco devices

Motion Recruitment Partners is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.