Office Manager

Job Description

Job Description

We are looking for an Office Manager to support the daily success of a growing healthcare practice in New York. This contract opportunity is ideal for a highly organized individual who can guide administrative operations, support staff performance, and help maintain a smooth patient and business experience across multiple sites. The person in this role will combine leadership, operational oversight, and financial coordination to strengthen efficiency and service quality.

Responsibilities:
• Direct daily office activity across multiple practice locations to promote consistent service, efficient workflows, and dependable administrative support.
• Establish and reinforce operational procedures, monitor office performance, and resolve process issues that affect scheduling, patient flow, or team productivity.
• Lead recruitment, onboarding, training, and ongoing coaching efforts while building a workplace culture centered on accountability, teamwork, and excellence.
• Conduct employee check-ins, performance reviews, and development planning to support staff growth and address concerns in a timely manner.
• Maintain personnel documentation, oversee payroll and timecard processes, and help administer employee benefits in alignment with company policies.
• Support budgeting, invoice coordination, accounts payable activities, and expense tracking while assisting with broader financial oversight.
• Partner with billing and insurance contacts to improve communication, support revenue-related processes, and address operational questions as needed.
• Review business and operational metrics to identify trends, improve office performance, and recommend practical process enhancements.
• Coordinate outreach and marketing activities with external vendors and community partners to strengthen visibility and promote hearing and balance-related services.• Bachelor’s degree in Business Administration, Healthcare Administration, Management, or a related field.
• At least 2 years of relevant experience in office leadership, healthcare administration, or a similar operational management role.
• Strong ability to organize priorities, supervise workflows, and manage multiple responsibilities with close attention to detail.
• Effective written and verbal communication skills with the ability to interact with staff, patients, vendors, and external partners in a courteous manner.
• Proficiency with Microsoft Office applications and comfort working within electronic medical records systems.
• Demonstrated leadership skills, including employee training, coaching, and performance management.
• Experience with accounts payable, general administrative support, and front office or receptionist-related responsibilities.
• Background in multi-site healthcare operations, medical billing processes, or insurance coordination is preferred.