Cashier - Hakkasan Nightclub Las Vegas

Job Description

Greets guests, answers phone calls, and receives funds from customers. Completes cash, check, or credit-card charge transactions. Counts money to verify amounts and issues receipts for funds received. Works in an efficient manner in a high-volume pool/nightclub atmosphere. Works in a professional manner while maintaining a positive attitude and delivering superior guest service at all times.

Essential functions of the position include, but are not limited to:

• Greet guest's promptly, courteously, and in a timely, friendly manner with an upbeat attitude
• Respond to guest inquiries and requests in a courteous and polite manner
• Anticipate guest needs
• Provide guest's with information and directions
• Refers all unusual requests to manager for proper handling
• Adhere to all the company standard operating procedures
• Maintain all the company sequence of service standards
• Provide information to guests regarding our venues, menus, and pricing
• Recognize and cultivate regular guests and repeat business
• Maintain line of sight/atmosphere control by circulating through your work area throughout shift
• Report any incidents of theft, vandalism, or violations
• Processes all payments including room charges, cash, credit card, comps, etc.
• Respond to guest concerns/complaints regarding service or correct errors or resolve complaints with a positive attitude
• Ability to communicate in English with guests and co-workers
• Keep the area clean and free of debris throughout shift
• Keep area organized
• Ensure nightly/weekly and opening/running/closing duties are completed
• Record and report any equipment failure and/or safety hazards to a manager immediately
• Maintain company safety and sanitation standards
• Clean all spills and waste immediately
• Disposes trash in designated receptacles
• Prepare guest checks through POS terminal functions
• Process guest payment by cash, credit card, venue comps, and all other appropriate tender types
• Ability to perform basic math skills
• Obtain and return issued bank each day, count the bank and ensure it balances
• Responsible to ensure accurate accounting of all cashier monies
• Prepare the proper reporting forms for the day with name, date, shift, and outlet
• Stock cashier station with proper supplies
• Responsible for following proper checkout procedures
• Maintain a Facebook page used for work that identifies the property and its events
• Maintain a Twitter page used for work
• Tweets in relation to the respective venue worked
• Maintain an Instagram account
• Guest list participation
• Focus on the development of a personal clientele list
• Pose for pictures as requested by management, and appear in uniform or designated (logo) apparel for promotional activities at or away from the venue. Participate and appear in marketing, publicity, or media materials in the capacity as outlined herein.
• Interact and entertain guests in a professional, cordial and exemplary manner
• Marketing and promoting venue-specific events
• Related duties as assigned based on extensive experience working in a nightclub and/or entertainment venue
• Assist all other team members as needed
• Create and maintain a sense of urgency
• Appear in uniform for all shifts and promotional activities at scheduled time
• Performs other job-related duties as assigned
• Inform management of any complaint, comments, or incident
• Present an alluring and attractive image to further the overall theme of the club
• Ability to create and maintain service rapport through the company's corporate philosophy
• Assist and/or complete additional tasks as assigned

Training requirements:

• Tao group hospitality in-venue cashier training

Education/working knowledge:

• 5 years' experience in hospitality working in a high-volume venue
• 21+ years of age
• POS systems
• Guest relations
• High volume nightclub/lounge/restaurant/pool operations

Skills / physical demands / work environment / schedule:

• Ability to write, read, and verbally communicate
• Must have good positive energy throughout the day
• Must be able to print legibly for team members, management, and guests to read
• Must be able to stand for extended periods of time
• Must be able to move quickly
• Must be able to push and lift up to 75 lbs. with or without assistance
• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
• Exposure to cleaning materials
• Office, casino, nightclub, bar, lounge, and/or restaurant working environment
• Maintain a professional, neat, and well-groomed appearance adhering to company standards
• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
• Ability to maintain confidentiality
• Ability to handle a fast-paced, busy, and somewhat stressful environment