Automotive Parts Consultant / Counterperson

Job Description

Job Description

Automotive Parts Consultant / Counterperson — Bridgewater Chevrolet

Family-owned. 26+ years serving the Tri-State. Award-winning service. Now hiring for our Parts team.

At Bridgewater Chevrolet, we've spent more than two and a half decades building something our customers and our team can count on — a transparent, no-games dealership where people are treated like family and every department pulls together. Our Parts department is the engine room of that promise. When technicians can get the right part in their hands fast, cars get fixed right the first time, customers get back on the road, and the whole store wins.

We're looking for a Parts Consultant / Counterperson who takes pride in the work, moves with a sense of urgency, and wants to be part of a team that's genuinely on a mission — not just clocking in for a job.

About the Role

The Parts Consultant advises, recommends, and sells retail and wholesale parts to all available customers — over the counter, through the shop, or on the phone. Just as importantly, you're the link between the parts room and the service bays: physically running parts out to our technicians so repairs stay on schedule and our customers stay happy. You'll contribute to the success of the dealership by selling parts effectively to internal and external clients while hitting individual and departmental sales goals.

Who Thrives Here

Our culture is built on a few simple ideas — the "100% Basics," treating teammates and customers with respect, doing the little things right every day, and getting a little better than we were yesterday. The people who love working here tend to:

Show up on time, in uniform, ready to go

Take ownership — if a tech is waiting on a part, you're already moving

Communicate clearly and honestly with teammates and customers

Want to learn, be coached, and grow into bigger roles over time

Understand that a great parts department makes the service department great — and a great service department is how we've kept customers coming back for 26+ years

Preferred Experience and Skills

Why Bridgewater

Family-owned and stable — 26+ years in business, two dealerships, and a leadership team that's still hands-on every day

Team-first culture — we invest in training, mentoring, and building people up, not burning them out

Award-winning service department — you'll be part of a shop that's already respected in the Tri-State area

Real growth path — many of our leaders started on the counter, in the bay, or on the floor

We're willing to train the right applicant who is well versed in automotive knowledge, proficient using a computer, and has excellent customer service skills. If you've got the attitude and the aptitude, we'll teach you the rest.

Responsibilities

Interact with technicians to fill their parts requests, and physically run parts from the parts department out to technicians at their bays to keep the shop moving

Interact with retail and wholesale customers to fill their parts requests with the same care we give every guest at Bridgewater

Track all incoming and outgoing parts for the dealership

Locate available parts when the dealership is out of stock — we don't tell customers "no," we find a way

Handle parts payment collection and make sure everything is billed correctly through the service department and collision repair shop

Assist with packaging and shipping parts back to the manufacturer, and complete the appropriate record keeping

Reference parts manuals (hard copy and electronic) to identify the exact right part for the make, model, and year being serviced

Assist walk-in customers in selecting required parts, suggest companion items, offer specials, and expose customers to the full product line

Pull purchases from stock; if a part is not in stock, determine availability and submit an emergency order when requested

Answer phone calls with professionalism, providing price quotes and other information

Assist outside sales representatives with their orders

Set up orders for daily shipment, delivery, or pick up

Move quickly and safely between the parts counter, warehouse shelves, and service bays throughout the shift

Any other tasks directed by the Parts Manager to support the department

Requirements

Familiarity with parts catalogs

Previous experience with the Dealertrack DMS system preferred, but not required

Computer proficiency — able to use computers for mathematical calculations, word processing, email, research, training, testing, and communication with manufacturers

Team-oriented, flexible, and focused on maintaining a high level of customer service

Valid driver's license

Comfortable being on your feet, walking the shop, and lifting/carrying parts of varying sizes throughout the day

Previous Chevrolet parts experience is a plus

Superior communication skills, both written and verbal

Previous automotive parts experience is a BIG plus

Benefits
Health Insurance###Dental Insurance###Vision Insurance###Hands on Training###Career Growth Opportunities###