Luxury Automotive Service Consultant/Service Advisor

Service Advisor

The Service Advisor has the opportunity to interact with thousands of Guests to build loyalty by developing trust and ensuring confidence. This role requires someone who is passionate about taking care of the Customer and helping them turn an unpleasant event into a positive experience. This role requires juggling many Customers, priorities, communication and follow-up throughout the day, while demonstrating Vera's core values and philosophy.

What are the day-to-day responsibilities?

• Setting, confirming and preparing for appointments with customers to expedite their service experience
• Greeting customers in a timely and friendly manner
• Determining vehicle needs based on customer information and a vehicle walk-around
• Using a consultative selling process to assist customers in planning for on-going required maintenance of their vehicle
• Producing repair orders for customers with full transparency including cost and time estimates
• Communicating frequently with Technicians and Parts Associates to ensure timely completion of work
• Follow-up with customers on the status of their vehicle, based on how the Customer wants to be informed
• Creating a great vehicle delivery experience for the Customer
• Following up with Customers to ensure satisfaction
• Setting and achieving targeted sales goals
• Gaining superior product knowledge to effectively help Customers with service maintenance requirements and warranty information
• Providing an exceptional customer experience to drive loyalty