Shift Manager

Join Chick-fil-A Union Township, where working goes beyond just a job. As a Shift Manager, you will have the opportunity to lead a team effectively, ensuring exceptional customer service and financial performance. You will be responsible for every aspect of store supervision, resource management, stock control, and staff training. A Shift Manager is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Shift Managers lead by example and set the tone that others will follow. 

Job Summary

We are looking for an experienced and skilled shift manager with remarkable skills, who will run a store effectively and with attention to detail. A Shift Manager oversees daily restaurant operations during assigned shifts, ensuring high standards of food quality, customer service, and team performance. This role includes supervising team members, managing workflow, resolving customer concerns, and maintaining a clean, safe environment. The Shift Manager also supports training, enforces company policies, and helps drive efficiency and sales while delivering a positive guest experience aligned with brand values. More importantly, a perfect shift manager candidate should be reliable, accommodating, courteous, and friendly to ensure that the customers are fully satisfied.

Roles and Responsibilities:

• Ensuring that products and guests’ experience are consistent with our brand, culture and standard of excellence
• Effectively communicate clearly with guests, team members and leaders
• Customer service; courteously greet guests, take orders, explain and suggest menu items
• Stand for periods of up to 8 hours in length
• Maintain a sanitary and safe restaurant by mopping, sweeping floors, removing the trash, cleaning equipment, and keeping restrooms clean
• Preparing, assembling and serving products to food stations and guests
• Ensure restaurant complies with food safety and Health Inspection Standards
• Assemble, clean, maintain and operate: general equipment, soft serve machine, and soda towers
• Provide on-going Coaching that fosters the CFA culture and operational excellence
• Perform Manager responsibilities
• Staging, assigning or delivering catering creating remarkable guest experiences
• Be competent and confident in your responsibilities as a manager
• Create the game-plan for your shift, ensure shift is set up for success
• Answer the phone and respond or handle the matter appropriately
• Resolve Guest issues and complaints appropriately
• Ensure TM’s clock-in and clock-out according to their scheduled shift
• Monitor breaks, particularly for minors
• Take ownership and keep a pulse on all aspects of the store: DT, FC and DR. Ensure all areas of the business are flowing smoothly, Guests are being served, the DR, restrooms and parking lot are clean, disinfecting protocols followed, team members meet ALL uniform requirements etc.
• Count any drawers at the end of your shift
• Before you leave, communicate any relevant details to the next Manager on duty and set the next shift up for success
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.

Your Impact

• Work in high performance teams in multiple areas
• Provide unforgettable hospitality within and even beyond the four walls of our restaurant
• Have a positive influence on all who come into contact with Chick-fil-A, and the community
• Participate in a fast paced, upbeat environment that serves guests in record times with top quality products.
• Maintain a refreshingly clean environment

Benefits

• 401(k)
• 401(k) matching
• Paid training
• Scholarship Opportunities

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.