Microsoft Support Administrator

Coretek is at the forefront of innovation, providing a broad array of AI, Security, and Managed Services. Our mission is to equip businesses with advanced technology solutions to enhance operational efficiency and drive growth. We are currently seeking a Microsoft Support Administrator . The Microsoft Support Administrator is a valued member of the Coretek NOC team responsible for providing 24x7 Level 2 support for client environments. Coretek is seeking a Microsoft Support Administrator to manage and support our clients’ Microsoft-based infrastructure. We are excited to add a detail-oriented, technically skilled, and highly motivated individual with a strong desire to learn and a high level of determination to grow in a fast-paced, collaborative environment. The ideal candidate will be responsible for providing Level 2 technical support to end-users, managing Azure & Microsoft 365 support services, assisting with Entra ID administration and working closely with Coretek and Microsoft engineers on more complex application issues. Responsibilities Provide technical support for Microsoft products including Microsoft Azure, Windows, Microsoft 365 (Exchange, Teams, SharePoint, OneDrive), and Power BI. Administer and troubleshoot Microsoft 365 user accounts, licenses and groups. Manage and support Microsoft Exchange Online, including email flow and mailboxes. Perform Active Directory administration and troubleshooting such as group policy management. Respond to support tickets and resolve issues related to Microsoft and Azure environments in a timely fashion to minimize downtime. Assist in backup, recovery, and security best practices using Microsoft tools. Escalate and collaborate with Coretek engineers and Microsoft to resolve complex technical issues. Track the progress of client incidents and requests during the entire lifecycle to ensure the issues are closed within the agreed Operation Level Agreement. Communicate, internally and externally, the status of the tickets directly with clients. Create and maintain IT knowledge base articles. Assist with cross training of other NOC support team members as needed. Requirements Bachelor’s degree in computer science or information technology, preferred or experience working in a Network Operations Center (NOC) in a medium-to-large data center environment supporting multiple clients and systems. 2+ years of Microsoft Administration experience. Strong working knowledge of Microsoft 365 admin center, Exchange Online, and Teams. Required Certifications: Microsoft 365 Certified: Modern Desktop Administrator Associate Azure Fundamentals: AZ-900 Experience with Windows Server, Active Directory, Group Policy and DNS/DHCP. Familiarity with Microsoft Endpoint Manager / Intune is a plus. Knowledge of MFA and Conditional Access support technologies. Experience with PowerShell scripting is preferred. Familiarity with remote support and event management tools and IT ticket systems – ServiceNow preferred. Strong listening, verbal, written, and interpersonal communication skills. Accuracy and attention to detail when monitoring and maintaining systems. Ability to work in a fast-paced, 24/7 operational environment. Adept at communicating with all levels of technical experience. A strong sense of urgency and the ability to multi-task effectively. English proficiency. Coretek offers a comprehensive suite of Health Benefits, flexible PTO, 401K and an amazing and energizing workplace culture that is rich with opportunities for professional growth and development. #J-18808-Ljbffr