J.P. Morgan Advisors -Funds Transfer Analyst- Wilmington, DE

Job Description

JPMorgan Securities Funds Transfer Analyst (Wilmington, DE)

Job Description

The J.P. Morgan Securities Funds Transfer Review Team is responsible for performing outbound calls to J.P. Morgan Securities clients to authenticate and confirm funds transfer instructions. Working in a highly collaborative, team-oriented environment, the group supports J.P. Morgan Securities branch personnel in servicing their clients’ funds transfer requests. The team is accountable for strict adherence to J.P. Morgan Securities policies, ensuring secure and accurate processing. Additional administrative functions are also supported, including but not limited to the confirmation of recurring payments, management of callback waivers, and handling of delegation memos, offering a comprehensive and dynamic operational role within a leading global financial institution.

 Job Summary

As a Funds Transfer Analyst within J.P. Morgan Advisors, you will be responsible for performing outbound calls to J.P. Morgan Securities clients for the purposes of authenticating and confirming funds transfer instructions.

Job Responsibilities:  
• Responsible for monitoring money transfer queue and performing outbound client calls for verification/confirmation.  
• Manage daily email and phone inquiries accurately, within established deadlines and in accordance with firm and business policies and procedures, as well as applicable FINRA and other federal regulations.  
• Provide high quality, high touch service to JPMS Financial Advisors/Client Associates. Coordinate and follow through on FA/CA requests.  
• Research, follow-up and resolve inquiries and issues through effective interaction with advisors, client associates, product partners, branch/operations teams and other staff in a timely and professional manner.

Required qualifications, capabilities, and skills
• Ability to work effectively as a member of a team 
• Excellent communication skills, both written and oral 
• Ability to multi-task and manage priorities effectively 
• Ability to adapt to a rapidly changing business and technology environment 
• Exceptional problem-solving skills 
• Proficiency with Microsoft Office Suite (Word, Excel and PowerPoint), general comfort level with Internet/Intranet usage and ability to learn proprietary software and databases 

Preferred qualifications, capabilities, and skills

• College degree or equivalent financial services/banking industry experience preferred 
• Client service experience preferred 
• Experience with a wide range of investment products preferred 

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.