Operations Manager

McWilliams — Operations Manager, Livingston, TX

Operations Manager — Livingston, TX

McWilliams is growing — and we're looking for a strong, decisive Operations Manager to lead from the front.

This is not a sit-behind-a-desk role. This is for a leader who understands HVAC and Plumbing, knows how to drive performance, and isn't afraid to hold a team accountable while building a winning culture.

If you know how to turn chaos into structure, improve call quality, increase margins, and elevate customer experience — this is your opportunity to run a branch like it's your own.

You will be responsible for driving operational excellence, production, margin performance, and a 5-star customer experience across HVAC and Plumbing. This role requires strong leadership, financial awareness, and the ability to align people, process, and performance.

Key Responsibilities

• Oversee day-to-day operations of HVAC and Plumbing teams to ensure timely project completion and service calls
• Effectively communicate expectations and accountability to branch teammates to increase revenue, manage workload and job costs, and achieve production and margin objectives
• Promote customer satisfaction through high-quality service and a 5-star experience at every customer touch point, maintaining a minimum Google rating of 4.8
• Monitor job schedules, labor costs, and resource allocation to drive optimal performance
• Manage budgets, expenses, and overall financial performance of the department
• Monitor and drive KPIs, including revenue, close rates, average ticket, productivity, and margins
• Foster a positive, accountable, and safe work environment, ensuring compliance with safety regulations
• Ensure high-quality service delivery that meets or exceeds customer expectations
• Implement quality control measures to maintain industry standards and protect the company's reputation
• Oversee and ensure proper use of field service platforms such as ServiceTitan
• Serve as the primary operational leader and point person for the branch

What We're Looking For

• Five (5)+ years of progressive leadership experience in residential HVAC and/or Plumbing
• Strong understanding of service, installation, sales, and operational best practices
• Demonstrated success managing P&L in a residential service environment
• Ability to balance strategic thinking with hands-on execution
• Highly organized with strong operational discipline
• Strong communicator who can motivate teams and hold them accountable
• Experience leading through growth and change preferred

Compensation & Benefits

• Competitive base salary
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Leadership development and growth opportunities within a growing platform

If you're ready to build teams, drive results, and lead a branch to the next level — we're ready to talk.