Medical Receptionist / Front Desk

Job Description

Job Description

Client Care Specialist (Medical Receptionist – Front Desk) Job Posting Join FYZICAL Therapy & Balance Centers – Be the Face of Patient Experience
If you’re a friendly, detail-oriented professional who enjoys helping others and keeping things running smoothly, FYZICAL Therapy & Balance Centers wants to meet you. We’re seeking a full-time Client Care Specialist (CCS) to join our front desk team in North Dallas. In this role, you’ll be the first point of contact for our patients—creating a warm, professional environment while managing scheduling, insurance, and administrative tasks. It’s a perfect opportunity for someone who thrives in a fast-paced setting and wants to grow their career in healthcare. Why FYZICAL? FYZICAL is a nationally recognized leader in balance, vestibular, and orthopedic rehabilitation. Our clinics offer a unique combination of cutting-edge care, collaborative culture, and local ownership. You’ll be empowered to make a difference every day while enjoying job stability, growth opportunities, and a performance-driven culture that recognizes and rewards excellence.
Position Details: • Full-Time, Monday–Friday
• Pay: $16–$21/hour (based on experience) + Monthly Performance Bonus
• Benefits:
- Health, Dental, and Vision Insurance
- Paid Time Off & Paid Holidays
- 401(k) with Employer Match

• Serve as the welcoming first point of contact for new and returning patients
• Handle patient intake: collect demographics, insurance details, and medical history
• Verify insurance benefits and obtain authorizations as required
• Schedule patient evaluations and follow-up visits in coordination with the clinical team
• Provide financial estimates and collect payments at time of service (including no-show/cancellation fees)
• Answer phones, emails, and faxes, manage patient records, and maintain administrative reports
• Support daily clinic operations and maintain a clean, professional environment
• Consistently achieve key front office performance metrics (conversion, collections, visit volume, etc.)

• - 12+ months of customer service, front desk, or administrative experience (healthcare preferred)
• - Warm, professional communication style and strong attention to detail
• - Basic computer skills and comfort navigating digital systems
• - Familiarity with EMR, Microsoft Office, and insurance verification processes
• - 2+ years experience in a medical office setting is a bonus but not required