Sales Audit Specialist

CITITRENDS is seeking a Sales Audit Specialist who will be responsible for the accurate and timely reconciliation of daily sales activity across store locations, including alignment to cash, credit card receivables, and bank deposits. This role serves as a key control function within the organization, ensuring the integrity of revenue reporting and safeguarding of company cash assets. The Sales Auditor works cross-functionally with Accounting, Store Operations, Loss Prevention, IT, and external partners to investigate discrepancies, resolve issues, and strengthen processes.

In addition to executing daily audit procedures, this role supports the administration of systems and processes that underpin store-level cash handling and sales reporting, including cash management tools and banking relationships. The position requires analytical capability, sound judgment, and a continuous improvement mindset to identify root causes, enhance controls, and support scalable, efficient operations across a growing retail footprint. The Sales Audit Specialist will play a critical role in building a positive work culture, driving employee involvement, and supporting change management efforts within the retail organization.

ESSENTIAL FUNCTIONS

The essential functions of this role include the following:

• Perform daily reconciliation of store sales to cash, credit card receivables, and bank deposits; investigate and resolve discrepancies in a timely manner
• Maintain and monitor cash over/short activity; identify trends, escalate risks, and partner with stakeholders to drive resolution
• Support administration of sales audit and cash management tools (e.g., POS/ERP reporting, smart safes) and related controls
• Partner with Store Operations and Loss Prevention to support compliance with cash handling procedures and investigate suspected theft, fraud, or policy violations
• Maintain accurate audit documentation, reporting, and process records to support operational consistency and month-end close
• Identify process, control, and reporting improvement opportunities and recommend enhancements

KEY RESPONSIBILITIES/ OUTCOMES

Daily Sales Reconciliation & Variance Resolution

• Reconcile daily store sales to cash, credit card receivables, and bank deposits; research and resolve variances within defined timelines
• Maintain cash over/short reporting; analyze trends and identify recurring issues, exceptions, or control gaps
• Prepare and distribute daily/weekly reconciliation and variance reports to Accounting and Operations; support month-end close activities related to sales, cash, and receivables

Cash Management Controls & Store Operations Support

• Partner with Store Operations to support adherence to cash handling procedures; provide training reinforcement and clarification as needed
• Support cash management processes and tools (e.g., smart safes, cash pickups, deposit verification); troubleshoot issues and coordinate resolution with vendors and internal teams
• Oversee store change order process, including setup, documentation, compliance, and ongoing administration

Investigations, Loss Prevention & Chargebacks

• Collaborate with Loss Prevention to investigate suspected theft, fraud, or policy violations; support root cause analysis and corrective actions
• Administer the chargeback process, including research, documentation, and coordination with internal and external stakeholders

Systems, Banking Partners & New Store Support

• Administer and/or support sales audit and cash management systems, including POS and ERP reporting, smart safes, and related workflows
• Manage relationships with external partners supporting cash collection, banking, and payment processing; escalate and resolve service or reconciliation issues
• Coordinate sales audit and cash management setup for new store openings, including bank accounts, cash logistics, and system configurations

Reporting & Cross-Functional Support

• Develop, maintain, and enhance process documentation to promote consistency, accountability, and scalability
• Identify opportunities to improve processes, controls, and reporting; proactively recommend and support implementation of enhancements
• Assist internal partners and customers with payment-related inquiries as needed

CITITRENDS LEADERSHIP COMPETENCIES

This role will demonstrate and model the following competencies:

Vision & Strategy

• Understands how accurate sales and cash reporting supports company performance, financial integrity, and store execution
• Anticipates risk by identifying recurring variances, control gaps, and process breakdowns; escalates issues with data-backed recommendations

Enterprise Leadership

• Partners effectively with Accounting, Store Operations, Loss Prevention, IT, and external vendors to resolve issues and improve end-to-end controls
• Considers downstream impacts of audit findings on the field, customer experience, and month-end close; balances control and practicality

Change Leadership

• Adapts quickly to operational changes (new stores, system updates, banking changes) while maintaining consistent reconciliation and documentation standards
• Supports continuous improvement by clarifying procedures, updating job aids, and reinforcing cash handling and reporting expectations

Talent & Succession

• Demonstrates a commitment to learning systems and processes (POS, ERP reporting, banking tools) and staying current on policy updates
• Shares knowledge and supports others by providing clear guidance to stores and internal partners on reconciliation, documentation, and cash handling expectations

Performance & Results

• Consistently completes daily reconciliations accurately and on time; meets close and reporting deadlines with minimal rework
• Uses data to identify root causes, reduce repeat variances, and strengthen controls; follows issues through to resolution

Influence & Presence

• Communicates variances and findings clearly, respectfully, and with supporting detail to drive timely action
• Builds credibility through discretion, consistency, and objective fact-based analysis when handling sensitive cash and investigation-related matters

REQUIRED SKILLS & ABILITIES

• Analytical and problem-solving skills, with the ability to investigate and resolve issues
• Attention to detail and commitment to accuracy in a fast-paced, deadline-driven environment
• Ability to manage multiple priorities and meet daily deadlines with consistency
• Effective communication skills and ability to work cross-functionally with Accounting, Store Operations, field teams, and external partners
• Sound judgment and discretion when handling sensitive financial and investigative matters
• Proficiency in Microsoft Excel and Microsoft Office; experience with retail POS/ERP systems and reconciliation tools preferred
• Process-oriented mindset with a focus on continuous improvement and operational efficiency

EDUCATION & EXPERIENCE

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field preferred
• 2+ years of relevant experience in sales audit, accounting, retail operations, cash management, or a related function preferred
• Experience in a multi-location retail environment preferred
• Familiarity with point-of-sale systems, cash management tools (e.g., smart safes), and banking or payment platforms preferred

PHYSICAL REQUIREMENTS:

• While performing the duties of this job, the employee is regularly required to sit. The employee must frequently use their hands to handle or feel objects and must be able to speak and hear clearly.
• The employee may occasionally need to lift and/or move up to 25 pounds. Specific vision abilities required for this job include close vision, distance vision, and depth perception.
• The employee must be able to work effectively in a fast-paced environment.

GENERAL INFORMATION

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. Equal employment opportunities are provided to all employees and applicants for employment. Discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. is prohibited.