Seasonal Customer Care Rep I

Leslie's Customer Care Representative

DIVE IN TO A NEW CAREER WITH LESLIE'S:

Founded in 1963, Leslie's is the largest and most trusted direct-to-consumer brand in the U.S. pool and spa care industry. We serve the aftermarket needs of residential and professional consumers with an extensive and largely exclusive assortment of essential pool and spa care products. We operate an integrated ecosystem of 900+ retail locations, backyard service and repair, a robust digital platform, and manufacturing and distribution divisions across 35+ states-enabling consumers to engage with Leslie's whenever, wherever, and however they prefer to shop. With over 60 years of providing best-in-class products and solutions to our customers, there is nothing that we value more than the development and growth of our team. We strive to create a positive and fun atmosphere where our Team Members feel valued and are enthusiastic about the contributions they make to the success of Leslie's.

This position is not open to agency submissions.

This position is based at our corporate office in Phoenix, AZ, and follows a hybrid work schedule. Remote work is not available for this role. Candidates must reside within commuting distance, as relocation assistance is not provided. Additionally, applicants must be authorized to work in the United States without the need for current or future employer-sponsored visa support.

Job Overview

As a Customer Care Representative, you will serve as the primary point of contact for our customers, delivering exceptional service and support across multiple communication channels, including phone and email. In this role, you will partner closely with our offshore support team to ensure consistent, high-quality customer care and effective case management.

Responsibilities

• Respond to customer inquiries and provide accurate information regarding products, services, and company policies via phone and email.
• Assist customers with order placement, order tracking, and issue resolution.
• Handle customer complaints and escalations with professionalism and empathy, working toward positive outcomes.
• Process returns, exchanges, and refunds in accordance with company policies.
• Collaborate cross-functionally with Sales, Marketing, Logistics, and other departments to ensure a seamless customer experience.
• Maintain detailed records of customer interactions, transactions, inquiries, and feedback in CRM systems.
• Stay current on product knowledge, promotions, and industry trends to better support customers.

Qualifications

• High school diploma or equivalent required; associate or bachelor's degree preferred.
• Previous customer service experience required; pool industry or pool product knowledge preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to build rapport and demonstrate empathy.
• Proficiency with Salesforce, Microsoft Office Suite, and other business applications.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Strong problem-solving skills with a proactive, solution-oriented mindset.
• Flexibility to work weekends, holidays, and adjusted hours as business needs require.

Leslie's recognizes a critical component to our continued success is our people. Leslie's is proud to have a culture of inclusion that seeks to celebrate and embrace the different backgrounds and perspectives that help drive our success and support team members in developing and growing with us. We aim to create a workplace where all team members feel welcomed and valued and inspire each other every day.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.