PROGRAM COORDINATOR - WORKFORCE & OPERATIONS

PROGRAM COORDINATOR – WORKFORCE & OPERATIONS (CHARLOTTE, NC) Location: Hybrid (with regular in-person presence based on program needs in Charlotte, NC)

COMPANY DESCRIPTION

Entryway is a national 501(c)(3) organization that transitions individuals and families out of homelessness into economic self-sufficiency. We partner with the $1.3 trillion multifamily housing industry to create pathways to stable employment, housing, and long-term opportunity. As a catalyst for change, Entryway brings together property management companies, employers, service providers, and community partners to create a coordinated ecosystem of support. With more than 200 partner organizations nationwide, we deliver a proven, industry-powered model at the intersection of housing and employment. Unlike traditional nonprofits that focus on either housing or employment, Entryway delivers both. Participants access stable jobs with a living wage, benefits, and on-site housing opportunities through our partners. Combined with training and individualized support, this approach creates the conditions for long-term success. In North Carolina, the Program Coordinator in Charlotte plays a critical role in implementing this model—building partner relationships, guiding participants from recruitment through placement, and ensuring strong, measurable outcomes, including job placement and retention.

POSITION OVERVIEW

Entryway is seeking a highly organized, proactive, and detail-oriented Program Coordinator to lead and execute our workforce program in Charlotte. This high-impact role is responsible for the full lifecycle of the program—from recruiting participants, to coordinating training programs, to driving placement and retention outcomes—while maintaining accurate tracking and supporting program operations. The ideal candidate is organized, communicates effectively, takes ownership of results, and is comfortable balancing administrative work with participant and partner engagement in a fast-paced environment.

KEY RESPONSIBILITIES

Program Coordination & Execution Coordinate and manage multi-week training programs, including securing instructors, managing logistics and schedules, and ensuring a high-quality participant experience Build and maintain a pipeline of qualified participants through recruitment, screening, and onboarding Ensure participants remain engaged, accountable, and on track through program completion Placement & Employer Engagement Build and maintain strong relationships with employer partners Connect participants to job opportunities aligned with their skills and goals Coordinate interviews and hiring processes Drive placement outcomes and support early retention Participant Support Build strong, trust-based relationships with participants Provide consistent communication, guidance, and accountability Support resumes, applications, interview preparation, and next steps Help address barriers to successful program completion Data Tracking & Reporting Maintain accurate, real-time tracking of participant data, attendance, and outcomes Ensure documentation is complete and reporting requirements are met Maintain organized, up-to-date systems and records Program Operations & Administrative Support Coordinate scheduling, communications, and program logistics Maintain tracking tools and program materials Draft communications and support outreach efforts Assist with internal coordination as needed Ownership & Initiative Take ownership of program performance from recruitment through outcomes Manage priorities with strong attention to detail Identify challenges early and take initiative to resolve them Follow through consistently and ensure accountability

REQUIRED SKILLS & EXPERIENCE

2+ years of experience in program coordination, workforce development, or a related field Strong organizational skills and attention to detail Ability to manage multiple priorities and meet deadlines Strong written and verbal communication skills Experience with spreadsheets, databases, or tracking systems (Excel, Google Sheets, CRM, etc.)

SUCCESS TRAITS

Ownership mindset and strong follow-through Proactive, solutions-oriented approach Strong communicator across diverse audiences Able to balance administration with participant engagement Builds trust with individuals facing employment barriers Highly organized and detail-oriented Motivated to deliver measurable outcomes

PREFERRED QUALIFICATIONS

Experience in workforce development, nonprofit programs, or social services Experience working with underserved populations Experience with job placement or employer engagement Familiarity with CRM or case management systems This role directly impacts participants’ ability to achieve employment and housing stability by ensuring successful program completion, job placement, and continued employment.

IMPORTANT NOTE

This role requires a high level of ownership, organization, and accountability. You will be responsible for ensuring the program runs effectively and consistently produces strong placement and retention outcomes while maintaining clear and accurate tracking. Salary: $58,000–$60,000 #J-18808-Ljbffr Entryway NC