Operations Manager

Schedule: Varied hours, including evenings, weekends, and holidays Reports To: Director of Operations The Role City Museum is whimsy, wonder, and experiential play at its finest — and someone has to make sure it runs like a well-oiled, weirdly wonderful machine. That someone is you. As Operations Manager, you'll work alongside the Director of Operations to keep the full spectrum of park departments humming: directly overseeing Ride and Slide Operations, Parking, Guest Entry, and Housekeeping. and indirectly supporting Admissions, Security, and Risk Management/First Aid/Safety. You're the connective tissue between big-picture vision and day-to-day reality — equal parts strategist, problem-solver, and culture-keeper. What You'll Do Shape the operation. Partner with the Director of Operations and other leaders to develop and implement the policies and standards that keep every team in Operations running at its best. Build something worth coming to work for. Champion a culture that is safe, efficient, professional, respectful, and genuinely enjoyable — for staff and guests alike. Hold the bar high. Help maintain outstanding service and product standards across all museum operating departments, because "good enough" isn't the City Museum way. Get into the details of ride, slides, and facilities. Assist with training and execution of ride, slide, and facility maintenance procedures, best practices, and safety standards — the stuff that keeps the magic running safely. Be the eyes on the floor. Observe operational conditions throughout the museum and keep the Director of Operations informed and ahead of any emerging situations. Set the goals, then follow through. Establish clear objectives for department managers and track progress — because a goal without follow-through is just a wish. Be a student of the operation. Research, analyze, and monitor projects to ensure we're always adopting best practices and improving how we do things. Build bridges in the community. Maintain positive, productive relationships with community officials and business leaders who share our corner of St. Louis. Support the Duty Manager program. Help manage and develop the program that keeps daily operations running smoothly when you're not the one holding the clipboard. Other duties as assigned — and at City Museum, that line always delivers. What You Bring At least 2 years of operations management experience. Theme park, high-volume museums, or attractions experience is a major plus A track record of getting things done — through motivation, smart delegation, and solid systems A sharp eye for process: you can look at how something works, spot the inefficiency, and propose a better way Exceptional organizational skills and a genuine passion for guest experience Strong leadership instincts and the ability to build and inspire a team Clear, confident written and verbal communication skills Solid computer proficiency — you're comfortable with the tools that keep operations organized Flexibility to work varied shifts including nights, weekends, and holidays Willingness and ability to travel as needed A valid driver's license The Physical Reality This is an active, on-your-feet role in a very active, on-your-feet place. You should be prepared to: Stand, sit, or walk for extended periods throughout the day Work outdoors across all seasons (St. Louis will test you) Use full range of motion — reaching, pushing, pulling, kneeling, bending — with manual dexterity and solid coordination Occasionally lift and carry up to 60 pounds Move loads up to 100 pounds with the assistance of a hand truck when needed City Museum is an equal opportunity employer. We believe the best operations teams — like the best museums — are built from diverse perspectives, backgrounds, and experiences. #J-18808-Ljbffr