Full Time Assistant Store Manager

Job Description At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations. The Assistant Store Manager develops and promotes a sales culture by creating individualized and complete solutions for every guest and providing outstanding guest service experiences through professional conduct and shared passion for gaming. The role includes responsibilities such as providing best-in-class guest service, supporting the total shopping environment, processing guest purchases/return transactions, and responding to guest comments or questions. The Assistant Store Manager will also assist the Store Manager with setting guest service expectations for store associates and training store associates in all aspects of their job responsibilities. Essential Job Duties And Responsibilities Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs. Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business. Promptly and accurately process guest purchases/return transactions using Point‐of‐Sale (POS) computer system. Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously, and professionally. Promote GameStop’s unique guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards guest loyalty program. Assist the Store Manager with setting guest service expectations for store associates and training store associates in all aspects of their job responsibilities. Observe associate performance, provide timely and appropriate feedback to Store Manager, and address unsatisfactory performance as directed. QUALIFICATIONS Must provide proof of identity and eligibility to legally work in the United States. Must be at least 18 years old. High school diploma or equivalent required; associate’s or accredited bachelor’s degree with an emphasis in business, marketing, merchandising, or related field preferred. At least 6 months of retail management experience preferred. At least 2 years of retail sales, guest service, and/or management experience preferred. Key Job Skills And Abilities Possess an outgoing and welcoming personality with strong people skills. Provide genuine and individualized assistance to every guest during every visit. Demonstrate clear verbal and written communication and listening skills, both in person and on the phone. Achieve objectives in a fast-paced, rapidly changing environment. GameStop provides equal employment opportunities to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. The pay for this role is $19.25 - $23.25 per hour. #J-18808-Ljbffr