Service Desk Specialist
Infojini
Job Description:NEED COMPTIA A+ OR ITIL CERTThis role will require:Knowledge of Active Directory or other identity management systemAbility to work with rapidly changing prioritiesExperience with troubleshooting Windows systemsGood verbal and writing skills for customer interaction and documentationSecond-level Service Desk support tickets (85% remote and 15% desk-side), resolve hardware and software issues and assist customers remotely with DUO, NetMotion, and network resource connectivity.Deployment of MECM GUI and Headless images, and software deployments both manual and as MECM task sequence software packages.Update both hardware and software assignments in Manifest.Assist users in operating systems, application programs, utilities, and hardware operations.Image, install and move IT-related equipment.Seniority levelMid-Senior levelEmployment typeContractJob functionInformation TechnologyIndustriesGovernment Administration#J-18808-Ljbffr Infojini
Vacancy posted 5 days ago
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