Senior Customer Service Representative

Senior Customer Service Representative

Joe Hillman Plumbers, Inc in Davie, FL is looking to hire a full-time Senior Customer Service Representative in the home services industry who is friendly and knows how to provide top-quality customer service. Are you a people person with great communication skills? Would you like to join an established company within an essential industry? If so, please read on!

This position earns a competitive wage of $22-$25/hr (depending on experience). We provide solid benefits and perks, including medical, dental, vision, a 401(k) plan with match, paid holidays, paid vacation time and personal time off, and supplemental insurance. If this sounds like the right opportunity for you, apply to join our office today!

Joe started his own plumbing company in 1987 with 4 associates and a $5,000 loan from his parents. After 38 years, we remain a family-owned business with a personal approach. We deliver high-quality service at a low cost and perform every job better than the one before. We provide a rewarding work environment that respects diversity, new ideas, and hard work. Creating a positive work environment leads to happy employees, happy customers, and company growth.

Essential Responsibilities:

• Answer inbound calls and respond to customer inquiries promptly and professionally.
• Maintain accurate customer records, work orders, and service logs in our database.
• Coordinate and schedule service appointments.
• Assist with billing inquiries and process payments.
• Relay important information between customers, technicians, and the office staff.
• Conduct follow-up calls to ensure customer satisfaction and gather feedback on our services.
• Assist with various administrative tasks as needed to support the team and improve workflow.
• Address customer concerns, provide information about our services, and resolve issues to ensure customer satisfaction.

Qualifications for a Collections Specialist / Customer Service Representative (CSR):

• High School diploma, or GED equivalent.
• Experience as receptionist or customer support representative, preferably in the home services industry (plumbing, HVAC, electrical).
• Experience working in Service Titan a plus but not required.
• Demonstrated computer proficiency using Microsoft Office Suite (Word, Excel, etc.) or equivalent software, the internet, email messaging, and a variety of software applications.
• Strong interpersonal and communication skills and the ability to work effectively with diverse population.
• Ability to work in a fast-paced environment while being self-motivated to provide exceptional customer service.
• Attendance, time management and punctuality are very important traits for this role.

This full-time administrative position typically works during business hours at our office. Some after-hours and weekend customer service work is available with an additional incentive for working a rotating on call schedule.

If you feel that you would be right for this administrative job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!