Housekeeping Area Manager

At Stratosphere Gaming, LLC , we don’t just offer jobs — we build careers. In a business that’s often about flash, we’re the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we’re powered by people who are passionate, reliable, and ready to make an impact. Whether you’re just starting out or looking to take your career to the next level, you’ll find real opportunities here — and a team that’s as invested in your success as you are. Job Description Summary Summary: As a Housekeeping Area Manager, you play a key role in delivering a seamless guest experience by ensuring all guest rooms, public areas, and back‑of‑house spaces meet the highest cleanliness and service standards. You oversee daily operations including lost found, payroll, productivity tracking, seniority lists, and team scheduling based on business needs. Your leadership and attention to detail are essential to the efficiency of the department and the overall success of the property Job Description Essential Functions and Responsibilities Recruit, onboard, schedule, coach, evaluate, and manage department staff to support high performance, engagement, and alignment with company standards and service excellence Drive the execution of strategic initiatives by translating organizational goals into actionable plans, ensuring team alignment, accountability, andtimelydelivery under the guidance of division leadership Establish and uphold service standards within assigned department(s), ensuring consistent delivery that meets or exceeds guest expectations and operational goals Oversee the cleanliness and presentation of all guest rooms, public areas, and back‑of‑house spaces to meet established quality and service standards Manage departmentallogisticssuch as lost & found tracking, daily productivity monitoring, and team member seniority records Investigate and resolve guest concerns or service issues ina timelyand professional manner to ensure guest satisfaction Provide real‑time coaching, administer corrective counseling, and support team member development through ongoing feedback and performance evaluations Oversee payroll and related administrative duties to ensure accuracy, timeliness, and compliance with company policies and regulatory requirements Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations,ifthey apply to the position Provide outstanding guest servicein a timely mannerto both guests and fellow team members that meets the company’s guest service culture standards Perform other duties as assigned Qualifications 1-3years ofhospitality or facilitiesexperience; includes leadership or progressive responsibility inhousekeeping operations or related support services Proventrack recordof effective decision-making under pressure and in dynamic environments Strong interpersonal and communication skills to influence, coach, and resolve conflict across all levels of the organization Ability to adapt leadership style to support changing business needs and team dynamics Commitment to fostering an inclusive, respectful, and high‑performing workplace culture Proactive problem‑solving mindset with a focus on accountability and continuous improvement Skilled in prioritizing and managing multiple responsibilities to meet deadlines and drive results Working knowledge of OSHA safety protocols, SDS, and biohazard clean‑up procedures Ability to access and input information using a moderately complex computer system Skilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools like Microsoft Teams Requirements At least21 years of age High School Diploma orequivalentrequired HospitalityDegree/certification preferred Ability to effectively communicate in English, both written and verbal Obtain andmaintainall work cards as required by the company Verify right to work in the United States Work Cards None Physical Requirements Occasionallypush/pull up to75lbs. Occasionallylift and/or carry up to50lbs.at floor, knee, waist, and chest levels Occasionallysquat, kneel, reach, bend, twist Regularlysit and work at a desk or computer Regularlystandingandwalking Ability to communicate using in-person speech, radios, and telephone Ability to hear, understand, and distinguish speech and/or other sound in person Ability todistinguish between shades of color Ability tousetools or equipment requiring a high degree of dexterity Ability to ascend and descend stairs Work Environment Potential Conditions Indoor Smoky Noisy Slippery surfaces Exposure to dust, fumes,and/or gases Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skillsrequired ofpersonnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation. #J-18808-Ljbffr