Company
Cox Automotive - USA
Job Family Group
Vehicle Operations
Job Profile
Manager, Truck Maintenance - Non-DOT
Management Level
Manager - People Leader
Flexible Work Option
No remote option; must work at a specified Cox location
Travel %
Yes, 50% of the time
Work Shift
Day
Compensation
Compensation includes a base salary in the range of $89,400.00 - $134,000.00.
The base salary may vary within the anticipated base pay range based on factors
such as the ultimate location of the position and the selected candidate’s
knowledge, skills, and abilities. Position may be eligible for additional
compensation that may include an incentive program.
Job Description
Cox Fleet keeps your fleet moving.
Cox Fleet is one of the largest fleet maintenance companies in the country! We
are currently operating with 500+ mobile trucks and 20+ shops. As a leader and
innovator in the mobile fleet service industry, we provide preventative
maintenance excellence with proprietary technology tailored to each customer's
unique needs. Our business has experienced substantial organic and acquisitive
growth in the past few years, with additional significant future growth expected
soon. As our business continues to expand, we are always on the lookout for
motivated, energetic individuals to fill the positions now available on our
talented team of professionals.
Cox Fleet is currently hiring a Mobile Technician Leader to join our Management
Team to support the future growth of the Company. If you are looking for a new
place to call home, we would love to talk to you!
Duties:
* Lead a team of 15+ technicians, provide leadership and guidance to deliver
company results.
* Meet one-on-one with direct reports to provide coaching and mentoring and
help them find solutions.
* Retrieve, review, and monitor metrics, reports, process documentation,
customer service logs, and/or training or safety records as needed to analyze
team productivity reports and follow up with technicians as necessary to make
recommended changes to improve maintenance and repair efficiency.
- Travel to technician and customer locations frequently.
- Participate in and/or lead regular meetings with market team members across
various organizational functions, such as dispatch, parts, and billing etc.
* Monitor operations to ensure that technicians comply with administrative and
DOT policies and procedures, safety rules and regulations, applicable
environmental and/or government regulations, and work is accomplished in a
manner consistent with organizational standards and requirements.
* Perform onboarding activities for technicians, such as requesting equipment
or tools and company-issued service trucks, completing all forms of new hire
documentation, and/or providing access to various company systems to ensure
all have resources, tools, and equipment they need to complete their work
safely and effectively.
* Regularly conduct safety audits and Quality Control Inspections (QCIs) and
Safety Audits.
- Assist in the development of and/or adherence to a monthly budget.
- Coordinate with market team members to set goals and strategies for improving
team and market productivity.
* Collaborate and coordinate with dispatch and sales team to ensure each tech
has a full schedule every day.
* Delegate work to technicians as unscheduled repair calls come in and
coordinate with internal team accordingly.
* Participate in a regular safety meeting to review organizational safety
information and messages to reiterate the safety culture of the company.
* Implement safety processes and procedures and monitor technicians’ adherence
to them.
* Provide guidance and expert advice to management, subordinates, or customers
on technical, systems- or process-related topics and encourage others to do
the same.
* Collaborate with customers to provide solutions that meet customer vehicle
maintenance requirements. Able to function as liaison between Cox Fleet’s
technicians and customers.
* Facilitate communication and problem solving across various organizational
functions to resolve any issues.
· Drive and manage change initiatives impacting technicians, including
process improvements, technology adoption, organizational changes, and safety or
compliance initiatives, while maintaining engagement and productivity.
* Provide technicians with standard and emergency operating procedures for
maintenance, replacement, and repair work.
- Monitor inventory levels of equipment, parts, or tools across technicians.
- Interview, select, and train new technicians.
- Actively work across Cox Fleet’s organizations to resolve items related to
the technician’s role, such as HR, Parts/Procurement, Fleet Management, IT,
etc.
* Operate a company-issued vehicle to travel to technicians and customer
locations.
* May perform some technician duties such as preventive maintenance or parts
repairs or replacements as needed using the appropriate tools and equipment
to model appropriate practices for technicians.
* Performs other duties and responsibilities as assigned.
Requirements
* Bachelor’s degree in a related discipline and 6 years’ experience in a
related field. The right candidate could also have a different combination,
such as a master’s degree and 4 years’ experience; a Ph.D. and one (1) years’
experience in a related field; or 10 years’ experience in a related field.
* 1+ year of experience in management or lead role.
· Safe drivers needed and 3 YR MVR review required; Candidate must hold a
valid state-of-residence driver’s license,
* Skills in coaching, mentoring, teaching, discipline, having difficult
conversations and ‘tough love’ as it pertains to mobile technicians.
* Knowledge of the mobile work environment and challenges, maintenance
practices, and processes requirements for mobile maintenance.
* Ability to coordinate multiple group efforts to solve issues related to the
technician job.
* Ability to act with a high sense of urgency.
Required Competencies:
* Ethics & Values: Adheres to an appropriate and effective set of core values
and beliefs during both good and tough times; acts in line with those values;
rewards the right values and disapproves of others; practices what he
preaches.
* Action Oriented: Has a sense of urgency daily; is action oriented; not
fearful of acting with a minimum of planning; seizes more opportunities than
others.
* Technician Focus: Will seamlessly adjust leadership approaches and technique
to manage a diverse set of technicians.
* Customer Focus: Is dedicated to meeting the expectations and requirements of
internal and external customers; gets first-hand customer information and
uses it for improvements in services; acts with customers/technicians in
mind; establishes and maintains effective relationships with
customers/technicians and gains their trust and respect.
· Change Leadership: Demonstrated ability to adapt leadership approach
during periods of change, address resistance constructively, and help
technicians successfully transition to new processes and expectations.
* Systems: Demonstrated ability to learn and use IT systems related to
technician day to day activity and performance, such as various dispatching
software, reporting tools, Workday, Salesforce, Kronos, Power BI, etc.
* Functional/Technical Skills: Has the functional and technical knowledge and
skills to do the job at a high-level of accomplishment.
* Listening: Practices attentive and active listening; has the patience to hear
people out; can accurately restate the opinions of others even when he
disagrees.
* Interpersonal Savvy: Relates well to all kinds of people – up, down, and
sideways, inside and outside the organization; builds appropriate rapport;
builds constructive and effective relationships; uses diplomacy and tact; can
diffuse even high-tension situations comfortably.
* Problem Solving: Can identify problems and develop practical solutions. Able
to understand internal constraints and avoid a ‘take it or leave it’ approach
to problem-solving.
Drug Testing
To be employed in this role, you’ll need to clear a pre-employment drug test.
Cox Automotive does not currently administer a pre-employment drug test for
marijuana for this position. However, we are a drug-free workplace, so the
possession, use or being under the influence of drugs illegal under federal or
state law during work hours, on company property and/or in company vehicles is
prohibited.
Benefits
The Company offers eligible employees the flexibility to take as much vacation
with pay as they deem consistent with their duties, the company’s needs, and its
obligations; seven paid holidays throughout the calendar year; and up to 160
hours of paid wellness annually for their own wellness or that of family
members. Employees are also eligible for additional paid time off in the form of
bereavement leave, time off to vote, jury duty leave, volunteer time off,
military leave, and parental leave.
About Us
Through groundbreaking technology and a commitment to stellar experiences for
drivers and dealers alike, Cox Automotive employees are transforming the way the
world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to
work on iconic consumer brands like Autotrader and Kelley Blue Book and
industry-leading dealer-facing companies like vAuto and Manheim, all while
enjoying the people-centered atmosphere that is central to our life at Cox.
Benefits of working at Cox may include health care insurance (medical, dental,
vision), retirement planning (401(k)), and paid days off (sick leave, parental
leave, flexible vacation/wellness days, and/or PTO). For more details on what
benefits you may be offered, visit our benefits page. Cox is an Equal Employment
Opportunity employer – All qualified applicants/employees will receive
consideration for employment without regard to that individual’s age, race,
color, religion or creed, national origin or ancestry, sex (including
pregnancy), sexual orientation, gender, gender identity, physical or mental
disability, veteran status, genetic information, ethnicity, citizenship, or any
other characteristic protected by law. Cox provides reasonable accommodations
when requested by a qualified applicant or employee with disability, unless such
accommodations would cause an undue hardship.
EOE, including disability/vets
Applicants must currently be authorized to work in the United States for any
employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa
sponsorship now or in future.
