Client Success Manager/Analyst

About our client: Our client is a global Software-as-a-Service cross-channel marketing analytics platform enabling marketers to see the impact of all marketing activities across channels with patent-pending technology integrating TV, social media, SEM, online display & video, programmatic, email, internal sales data, print etc. – in minutes and without IT’s involvement. Our client is growing and seeking a Client Success Manager to play a key role in driving North American expansion through customer account management and quarterly revenue growth. Responsibilities: Identify and develop a strong understanding of client’s core objectives and challenges Set up clients on platform, ensure deliverables match client’s requirements Grow clients’ usage of the platform Handled Big Data using Excel and SQL Develop and maintain client relationships with allocated accounts supported by team lead Support clients on a day to day basis to help resolve system issues and answer client questions Co-ordinate and deliver client deliverables Be the day-to-day point of contact for your client on allocated accounts Be pro-active in presenting innovative and creative analyst relations plans and ideas for your clients Identify relevant analysts for particular activities and manage the briefing process Qualifications: 3-5+ Year’s Experience in Marketing, Big Data or digital analytics Previous commercial experience, preferably in the technology sector A basic understanding of databases and data mapping (SQL preferred) Strong technical and problem solving skills Excellent communication skills, both written and verbal Time management skills with the ability to effectively manage and prioritize own workload Deep understanding of the online advertising industry / eco-system Excellent communication, presentation and sales skills Natural ability for consultative and solution-based selling Ability to build strong relationships with direct customers, agencies and internal teams S. or B.A. degree Competitive salary and OTE dependent on experience. DOE + Bonus + Equity Location New York NY Apply For This Position Your Name (required) Your Email (required) Upload Resume What are you looking for? Any additional information we should know? Recommendations? We want to know to better assist you. #J-18808-Ljbffr