Member Experience Ambassador

Career Opportunities with YMCA of Rock River Valley

YOUR IMPACT

The Relationship Manager upholds all YMCA safety and member service standards while focusing on positive relationships with all YMCA members, staff, volunteers and guests. The Relationship Manager is an ambassador for the YMCA and should ensure delivery of high standards of cleanliness and customer service while creating a welcoming environment for all.

WHAT YOUR DAY MAY LOOK LIKE

No two days are the same in this role — but every day centers on creating a welcoming member experience, building meaningful connections, and helping people feel supported, informed, and engaged in all the YMCA has to offer. Welcome members, guests, and participants while delivering exceptional service in person and over the phone Build authentic relationships that create a sense of belonging and connection within the YMCA community Introduce new members to programs, group exercise classes, child care and additional opportunities that match their goals Answer questions and provide guidance on YMCA facilities, services, and equipment Use technology tools to engage members in programs, services, and activities Resolve membership concerns professionally and elevate escalate issues when needed Maintain clean, safe, accessible, and welcoming service areas throughout the facility Communicate effectively with members, coworkers, and leadership to support smooth daily operations Attend meetings, trainings, and development opportunities to stay informed and grow professionally Follow YMCA policies, respond to emergencies, and report safety concerns promptly If you enjoy helping people, thrive in a fast-paced environment, and love creating positive first impressions and lasting connections — this role is for you. SCHEDULE & COMPENSATION: 2 Positions Position 1: Belvidere Family YMCA Part-Time, Non-Exempt Must have afternoon, evening, and weekend availability May work up to 25 hours per week *Schedule will vary and is based on branch needs $15.00 per hour Position 2: Belvidere Family YMCA Part-Time, Non-Exempt Must have afternoon, evening, and weekend availability May work up to 25 hours per week *Schedule will vary and is based on branch needs $15.00 per hour

QUALIFICATIONS

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience Previous experience in customer service, sales, or related field strongly preferred Excellent interpersonal and problem-solving skills Comfortable using Google Workspace tools and iOS devices (iPhone/iPad) to communicate with team members, manage schedules, and complete basic administrative tasks to support daily operations in a fast-paced, customer-facing environment CPR, AED and First Aid Certifications required within 90 days Current Praesidium Academy trainings The Y is proud to be an Equal Opportunity Employer. We offer more than just a job, rather the opportunity to make a lasting difference in the lives of those around you. The Y: We're for Youth Development, Healthy Living and Social Responsibility #J-18808-Ljbffr YMCA of Rock River Valley