Director of Retail | Chase Field

Salary: 100,000/yr - 110,000/yr, DOE

Other Forms of Compensation: Bonus Eligible

Schedule:  No two weeks look the same at Chase Field and thats part of the excitment! We support MLB games, concerts, and special events, this position requires flexibility. You can expect a mix of evenings, weekends, holidays, and event driven shifts throughout the year. 

Location: Rank & Rally, Levy at Chase Field. Phoenix, AZ

The Director of Retail Operations is a visionary and hands-on leader responsible for strategic oversight, operational excellence, and financial performance of retail operations within Chase Field. Reporting to senior leadership, this role leads the overall retail program, blending big-picture strategic thinking with direct engagement in day-to-day retail activations, team development, and guest experience. This leader champions a guest first culture and operational rigor, serving as the critical link between retail teams, venue partners, and corporate stakeholders. They are accountable for implementing effective systems, maximizing profitability, elevating the retail experience, and developing high-performing, autonomous leaders while ensuring seamless execution across all venue retail operations.

Job Summary

Key Responsibilities:

• Provide visionary leadership with clients and vendors, ensuring alignment with each client’s brand goals and operational needs.
• Serve as the senior liaison for client relationships, presenting business reviews, collaborating on activation strategies, and driving long-term growth initiatives.
• Allocate leadership focus effectively across physical retail, e-commerce, and event-based operations. ~75% operational oversight, ~25% company initiatives.
• Own full P&L accountability, including sales performance, labor management, cost controls, and capital expenditure approvals.
• Monitor business trends and analytics to proactively identify opportunities and risks, deploying action plans to optimize revenue and margin performance.
• Implement and refine scalable operational systems, SOPs, and reporting frameworks to ensure consistent excellence across all units.
• Cultivate a high-trust, inclusive, and results-driven team culture rooted in open communication, accountability, and continuous learning.
• Mentor and develop multi-layered teams including General Managers, Retail Supervisors, Visual Merchandisers, and frontline staff to build leadership depth and elevate guest service standards.
• Lead from the floor during key activations and peak business periods, modeling service excellence and team engagement.
• Oversee inventory management, merchandising standards, visual presentation, and POS system utilization (e.g., Retail Pro, Retail Cloud, Shopify.)
• Partner with clients to curate compelling product assortments and execute impactful promotional campaigns across venues.
• Ensure seamless omnichannel alignment, integrating in=store and e-commerce experiences to maximize customer engagement.
• Direct retail operations for high-profile events, including sports games, concerts, playoffs, and conventions, ensuring flawless execution and inventory control.
• Collaborate with internal teams and clients on venue buildouts, store design, and activation planning to create immersive retail experiences.
• Leverage data from retail systems and workforce management tools & E15 to generate insights on financial, operational, and guest experience metrics.
• Communicate performance updates, market trends, and strategic recommendations to clients and leadership teams.

Qualifications

• Minimum 5 years in multi-unit retail leadership, preferably within sports, entertainment, or dynamic destination retail environments.
• Proven success managing complex P&Ls, multi-location teams, and client partnerships with a strong financial and operational acumen.
• Expertise with retail technologies, including Retail Pro, Retail Cloud, Shopify, WFM, and analytics platforms.
• Exceptional communication and interpersonal skills with the ability to inspire and influence at all organizational levels.
• Comfortable leading in a fast-paced, event-driven environment with flexible availability, including nights, weekends, and holidays.

Physical Demands

• Ability to perform physical tasks, including walking, standing, ascending/descending stairs, 8-10 hours daily across retail and event spaces.
• Ability to lift, push, pull, and carry up to 50 lbs. regularly.
• Ability to bend, stoop, and kneel as required by operations.
• Travel may be required within assigned region and/or support opportunities and flexible work hours based on event schedules.

About Levy
The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games. 

About Rank + Rally: Rank + Rally, part of Levy and Compass Group, creates innovative retail experiences that connect fans with their favorite brands in sports and entertainment venues nationwide. We combine data-driven insights, immersive design, and operational expertise to deliver results-driven retail and e-commerce solutions.

Curious about Life at Levy? Check it out: Levy Culture 

At Levy, team = family. And we’ll always take care of family, learn more about Levy benefits offered.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off Plan
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. 

Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self. 

Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable acccommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsiblities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

 We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Certain positions may require Florida Level 2 background screening. Details:

Applications are accepted on an ongoing basis. 

Levy maintains a drug-free workplace.