System Support Analyst

System Support Analyst

Company: AEP

Manager: Donald Woolum

Req #: AEPJP00010780

Bill rate: 58/hr (can submit above)

Duration: 1 year Contract to hire

Location: 1 riverside plaza, Columbus OH – 5 days a week onsite

MUST HAVE:

• Bachelor's degree with 4 years of experience or Associate's degree with 6 years of experience.
• 4+ years of system support
• Procurement process knowledge is a must
• Ariba Commerce Automation Network and EDI support experience is a must, including supplier onboarding experience.
• Working knowledge of Cognos or SQL Query writing is a must. Along with the ability to read and understand automation or system scripts. Comfortable reviewing and interpreting automation scripts or computer code (e.g., Maximo automation scripts, SQL, Python, JavaScript, or similar).

PLUS:

• Procurement ERP support (for example: Maximo, Oracle, SAP) experience is preferred.
• ServiceNow and Jira experience is a plus.

DAY TO DAY:

Support Supply Chain, Procurement, and Fleet Operations (SCPFO) systems and technology. Identify research and resolve data, system and business integrity issues. Collaborate with SCPFO personnel, its customers, business units, and cross-functional teams to test and support SCPFO applications. Assist with the development of procedures, quick reference guides and presentations to communicate system functionality, issues, and resolutions. Gather and analyze data for use in business cases and cost justifications.

Support the communication and collaboration with SCPFO personnel, its customers, business units, and cross-functional teams in the testing and support of SCPFO applications.

Support SCPFO systems, electronic commerce functionality and other forms of technology.

Be knowledgeable of current system technologies and assist with the implementation and support of new technologies.

Identify system problems and issues leverage all available data sources, including subject matter experts internal and external to the organization, to resolve system issues in accordance with established procedures and controls.

Participate in focus groups and process improvement initiatives in order to prioritize and escalate system issues for resolution.

Assist with running pre-defined reports to research and resolve data, system and business process integrity issues.

Gather data and prepare basic test scripts to support the application production migration process.

Assist with the development of procedures, quick reference guides, and other documentation to communicate system functionality, issues, and resolutions.

Analyze data obtained from systems and reports for use in business cases and cost justifications.

Develop presentations for reporting progress on specific initiatives and to promote the most efficient use of technology.