Clinical Support Representative

Customer Service Representative

CSRs cover Saturdays when office is open, about every 7 weeks. 8am-12pm.

CSRs provide administrative support to the office as well as a number of support tasks for the clinical team.

Definition/Primary Function

This role is a part of a multispecialty physician practice team, responsible for the successful completion of day-to-day tasks of the front office to ensure quality care and excellent customer service to our patients. The role works collaboratively with other members of the team to ensure timely and smooth office flow, always keeping the needs of the patient first. Duties will include, but not limited to, patient registration, scheduling, reception, collection of payments, appropriate triage of telephone calls and the ability to access and calmly diffuse potentially problematic situations.

Position Qualifications

Minimum qualifications are required unless stated otherwise.

• Experience:
  • One year of administrative experience in a busy office, preferably a physician practice, is required.
  • Medical terminology required.
  • Experience in handling multiple telephone lines preferred.
  • Excellent clerical/organizational skills required.
  • Working knowledge of Windows based PC applications required.
  • Knowledge of Department specific services preferred.
  • Insurance knowledge and billing experience strongly preferred.
• Education and Training:
  • Two years of college or equivalent work experience preferred.
  • High School diploma or equivalent required.
  • Typing (40 WPM) is required.
• License, Certification & Registration:
  • N/A
• Other Requirements:
  • Excellent interpersonal skills with proven ability and experience dealing with agitated/dissatisfied patients, family, and physicians.
  • Ability to work independently with minimal supervision.
  • Ability to work effectively under pressure and in a fast-paced environment.
  • Ability to handle multiple tasks at once.
  • Demonstrated competency in handling confidential and sensitive information required.
  • Excellent telephone skills required.
  • Sensitive to diverse cultures and cultural differences.
  • Demonstrated ability to read and follow written/verbal direction.
  • Knowledge of community services.
  • Flexible hours required to cover for vacations and earned time absences.
  • Self-motivated and ability to be independent and flexible within a team framework.
  • Excellent oral and written communication skills.
  • Must be able to speak and write the English language in an understandable manner.