Information Systems Administrator, DND (Colorado Springs)

Overview Our organization is seeking a qualified and motivated candidate to support the delivery of IT services. The successful candidate will demonstrate sound judgment, initiative, and a strong commitment to client service and operational excellence. Responsibilities Provide technical support for the program’s IT infrastructure, including networks, workstations, and mission‑critical systems Diagnose, resolve, and document IT incidents and technical issues affecting users Provide guidance and training to employees on the effective use of IT systems and tools Maintain logs and documentation, including incident records, change control logs, and system operations documentation Perform routine system maintenance and housekeeping procedures to ensure optimal system performance Analyze IT and IM requirements and recommend solutions to improve efficiency and effectiveness Advise users on potential system issues and recommend preventive and corrective measures Develop and document solutions for recurring technical issues Establish and maintain relationships with service providers and suppliers to stay informed on emerging technologies and solutions Provide technical advice and coaching to users to enhance program delivery Act as backup to the Information Services Manager on technical IT matters when required Equal Opportunity The Government of Canada is an equal‑opportunity employer and welcomes applications from diverse sections of the community. Candidates will be considered on merit regardless of ethnic origin, religious belief, gender, age, sexual orientation, disability, or other factor. Qualifications Education Graduation from a recognized college or university with a specialization in Computer Science or a related discipline Proof of education will be required. Language Intermediate proficiency in English (reading, writing, comprehension, and speaking) Experience Minimum of 2 years providing direct Information Management and Technology support and coaching to users via e‑mail, video/telephone conference, Microsoft Remote Assistance, and in‑person, within a Service Desk environment supporting Microsoft Windows products Minimum of 2 years supporting a Local Area Network (LAN) and its components Minimum of 2 years supporting and managing standard end‑user computing devices, such as Microsoft Windows–based desktops and laptops, as well as smartphones (Android and/or iOS) Minimum of 1 year supporting Microsoft 365 collaboration tools (Teams, SharePoint) Competencies Knowledge of industry‑standard IM/IT elements such as user interfaces, devices, connectivity options, and collaboration tools Knowledge of documenting, troubleshooting, and escalating techniques used in the resolution of technical incidents pertaining to IM/IT devices and infrastructure Knowledge of the capabilities and functionality of the Microsoft 365 suite (Teams, OneDrive, SharePoint) and how they support collaboration Preferred Qualifications Experience working in an international environment such as an Embassy, International Organization, or Multi‑National Company Tracking and escalating service issues using a problem tracking system such as BMC Remedy Certifications Certification in Microsoft 365, Office 365, Teams, SharePoint, etc. IT Service Management Certification such as ITIL Operational Requirements Hours of work: 37.5 hours per week in accordance with Locally‑Engaged Staff regulations Willingness and ability to work potentially frequent overtime outside normal working hours and on short notice Location of work: Employees are expected to work in the office five days a week Conditions of Employment Valid work authorization: Ability to obtain and maintain valid work authorization for the entire employment period Security screening: Ability to obtain and maintain a Reliability Status, which includes criminal and credit background checks from the Government of Canada Other conditions: Ability to obtain and maintain a Government of Canada Secret security clearance, including meeting the eligibility requirements associated with this level of clearance Benefits We offer a competitive salary, generous leave, 12 weeks of paid parental leave and a strong benefits package that includes medical, dental, long‑term disability and a retirement savings plan. #J-18808-Ljbffr