Service Desk Technician
RightDirection Technology Solutions LLC
RightDirection Technology Solutions LLC Description:
RDTS is seeking a cleared Service Desk Technician to support the U.S. Dept of Treasury in Washington, D.C. This role shall provide front-line IT support for Treasury's mission-critical program users during expanded workday hours. IT is full-time, Monday-Friday 12:00pm-8:00pm , fully onsite in downtown DC , and available upon a favorable federal background check.
Key Responsibilities:
- Provide Tier I/II user support for workstations, printers, VOIP phones, and peripherals.
- Respond to service requests via phone and/or the ITSM system.
- Log, track, resolve or escalate tickets.
- Assist in onboarding/offboarding procedures including user provisioning, equipment setups, and moves.
- Comply with all Treasury security policies for classified environments.
- Must be a U.S. Citizen
- Must possess an active Security Clearance
- 2+ years IT support experience
- College degree in Information Technology or relevant field; equivalent relevant work experience will be considered.
Knowledge, Skills, and Abilities (KSAs):
- Knowledge of Windows 10/11, Office 365, and basic networking.
- Strong customer service acumen.
- Proficient in ITSM tools (e.g., ServiceNow).
- Ability to escalate and follow standard operating procedures.
- CompTIA Security+ preferred
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
PIa453cc7621e2-26289-41479474
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Service Desk Technician in Great Falls, VA vacancy
$90k - $180k
...product-centric delivery models. Experience working in regulated industries such as energy, utilities, infrastructure, financial services, healthcare, or public sector environments. Knowledge of Microsoft Dynamics 365, Power Platform, Salesforce, or other enterprise business...SuggestedTemporary workWork at officeRemote workVisa sponsorshipWork visaFlexible hours- ...We are a leading provider of IT Support services and technology solutions located in Reston, VA. We specialize in providing outsourced IT Services and consulting (MSP) to small and medium-sized organizations. This is a great opportunity to be part of a growing company...SuggestedFull timeWork at officeRemote work
Orion Solutions
Reston, VAmore than 2 months ago $90k - $180k
...product-centric delivery models. Experience working in regulated industries such as energy, utilities, infrastructure, financial services, healthcare, or public sector environments. Knowledge of Microsoft Dynamics 365, Power Platform, Salesforce, or other...SuggestedTemporary workWork at officeRemote workVisa sponsorshipWork visaFlexible hoursCapTech Consulting
Reston, VA2 days ago$81.5k - $138.55k
...:Experience in or exposure to the utility, energy, demand response, and/or energy efficiency sectors is preferred. Strong customer service orientation, project planning capability, and organizational skills Ability to balance and prioritize multiple projects to meet goals...SuggestedFull timeContract workWork experience placementLocal areaRemote workFlexible hours$100.95k - $131.23k
OverviewThe Infosys Financial Services unit is a global leader in driving digital transformation for financial institutions. We specialize in leveraging advanced technologies such as AI, cloud, and data-led innovation to help our clients accelerate growth and unlock business...SuggestedFull timeTemporary workRelocation- ...TALENT Software Services seeks a Business Analyst – Data Sensitivity & VDI Migration to join the InfoSec and Infrastructure team. This remote, long-term role focuses on assessing data classification and usage across the organization, identifying critical systems, and...Remote work
Talent Software Services
Reston, VA1 day ago $61.6k - $83.4k
...Verisign helps enable the security, stability, and resiliency of the internet. We are a trusted provider of internet infrastructure services for the networked world and deliver unmatched performance in domain name system (DNS) services. We are a mission focused, values...Work at officeFlexible hoursVerisign
Reston, VA1 day ago$63.65k - $108.21k
...subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support...Civilian ContractorFull timeWork at officeLocal areaRemote workHome officeBAE Systems USA
Reston, VA4 days ago- Foreign Disclosure Support Analyst - MidLooking for an opportunity at a place where you can have an influence every day? Then Serco has the right opportunity for you. As a Foreign Disclosure Support Analyst - Mid, you will provide foreign disclosure support to a Department...Contract workFor contractorsWork at officeImmediate startMonday to Friday
Serco North America
Reston, VA2 days ago $72.7k - $149.2k
...developing expertise in enterprise business systems and operations. The successful candidate will be comfortable working in a fast-paced, service-oriented environment with multiple concurrent requests and priorities while identifying opportunities to improve processes and the...Contract workWork experience placementWork at officeFlexible hours- Production Support EngineerLocation: Reston, VA (Hybrid Role)Duration: 12+ Months with possible extensionsJob ResponsibilitiesProduction support engineer24*7 production support environmentWill be supporting on perm underwriting and cloud-based applications – 40%/60% ratio...Permanent employment
Samprasoft
Reston, VA4 days ago - Interior Federal Credit Union is seeking an IT Specialist to support and maintain the Credit Union’s technology infrastructure, provide technical assistance to employees, manage vendor relationships, and help ensure the security and reliability of IT systems. Responsibilities...
Interior Federal
Reston, VA1 day ago - Senior Application Systems AnalystLocation: Reston VA / Plano, TX (3 Days onsite Per week)Duration: 12+ Months ContractJob Description:Senior Application Systems AnalystResponsible for applications systems analysis and programming activities.May be responsible for feasibility...Work experience placement3 days per week
TriOptus LLC
Reston, VA4 days ago - ...The Service Desk Technician I serves as the first point of contact for IT incidents and service requests, with an expanded focus on shift-left support, automation utilization, and proactive issue resolution. This role is responsible for resolving a higher volume of incidents...Remote workShift work
Marathon TS
Herndon, VA4 hours ago $75.5k - $125.6k
...adventure begins now-unleash your potential with MANTECH! MANTECH seeks a motivated, career-oriented, and customer-focused Service Desk Technician to join our team in McLean, VA . In this role, you will provide Level 1 IT support and customer service in a dynamic mission...Hourly payContract workTemporary workWork experience placementWork at officeLocal areaRemote workShift workManTech International Corporation
McLean, VA1 day ago$100k - $155k
...culture that works on mission-critical projects for the federal government. We partner with our federal customers to deliver technology services and solutions, and to drive our client's missions forward through innovation. We use Agile and DevSecOps principles to provide...Remote workFlexible hoursDev Technology
Reston, VA12 days ago- DescriptionSAIC, a leading provider of systems development and deployment, targeting and intelligence analysis, systems engineering and integration, and training capabilities and solutions for the Intelligence Community (IC) is seeking creative and dedicated professionals...
- ...Agile Business Concepts is seeking a highly motivated Help Desk Specialist (Tier I/II)to support a 24/7 mission-critical operational... ...messaging systems, application sustainment, and end-user support services. The successful candidate will provide technical support,...For contractorsShift work
Agile Business Concepts, LLC
Reston, VA21 days ago $22 - $24 per hour
Job Description Job Description Position: IT Support Specialist Location: Reston, VA (onsite) Work Schedule: Monday – Friday (5 Days on Site) Assignment Type: Long Term Contract Hourly Pay Range: $22 - $24 an hour Benefits: This position may be eligible...Hourly payLong term contractLocal areaMonday to FridayAddison Group
Reston, VA18 days ago- Business Analyst / Data AnalystLocation: Reston VA (100% Remote-Should be within 75 miles to Reston VA)Duration: 12 Months | Extension/Conversion PossibleJob Description:Must have strong experience in data analysis functions - Data Modelling/Data-Mart/Data Governance/Metadata...Remote work
Samprasoft
Reston, VA4 days ago $70k
...Description COMPANY DESCRIPTION: Forbright is a nationwide full-service bank and commercial lender focused on helping to build a... ...to building a brighter future. JOB SUMMARY: The Service Desk Technician is responsible for providing quality and timely technical support...Bank staffWork at officeRemote workForbright Bank
Chevy Chase, MD21 days ago$25.97 per hour
...AN ACTIVE SECRET CLEARANCE !!!!! Description Our team is seeking a qualified help desk Support technicians to support one of the largest, most collaborative enterprise service desks in the defense space. Under the Army Enterprise Service Desk, the System Support...Contract workTemporary workWork at officeRemote work- ...Support Desk Analyst The Support Desk Analyst provides front-line assistance to users and stakeholders. You will respond to questions, document incidents and service requests, troubleshoot common issues, route escalations, and help maintain a strong user support experience...For contractorsFlexible hours
$76k - $140k
...culture that works on mission-critical projects for the federal government. We partner with our federal customers to deliver technology services and solutions, and to drive our client’s missions forward through innovation. We use Agile and DevSecOps principles to provide...Remote workFlexible hours- Job Description Job Description i360technologies is seeking Systems & Data Analysts (also referred to as Financial Systems Analyst or ERP Business Analyst) to assess financial systems, feeder systems, and data flows for a Federal Government Agency on its Financial ...Temporary workFor contractorsRemote workVisa sponsorship
i360technologies, Inc.
Reston, VA12 days ago $67.36k - $138.55k
...federal environment. This role is ideal for someone who enjoys translating business needs into clear requirements, helping teams improve service processes, and supporting Agile delivery from discovery through release. The successful candidate will work closely with...Full timeContract workWork experience placementWork at officeRemote work- ASRC Federal is launching a new, fast-moving capture team focused on task order growth and direct awards. We’re looking for a tactical, process-drivenSenior Capture Management Analyst who thrives on quick turns, smart execution, and turning opportunities into wins.Summary...Contract workInterim role
$120k - $135k
...applications? Come check out Acuity! Acuity is an award-winning consulting firm that provides proven management and technological services to the Federal government. Recognized as one of the Best Places to Work, by the Washington Business Journal for over five years in...Contract workWork from home- ...through industry best practices planned to convey remarkable worth to our customers. Utilizing our industry knowledge, administration service offering expertise and innovation abilities, we distinguish new business and innovation slants and create answers for help...Local areaWorldwide
- ...Reporting Analyst to design, develop, and automate enterprise reporting solutions across IT Operations, Engineering, Security, and Service Management. The role will focus on building scalable dashboards, developing KPIs, automating reporting processes, and delivering actionable...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Service Desk Technician. Be the first to apply!
