Customer Success Manager, SMB Digital Advertising

Job Title

Job Description Education Bachelor's degree in Marketing, Business, or a related field Qualifications Experience 25 years in digital advertising, media sales, or account management, with a working knowledge of how the ad ecosystem operates Tools comfortable with CRM tools (Salesforce) and complex ad-tech platforms Key Responsibilities Strategic onboarding dive deep into customer goals to design and run tailored onboarding journeys that turn new sign-ups into power users Growth and retention proactively manage a book of high-value SMB accounts, driving product adoption and customer satisfaction through data-backed engagement Performance consulting act as the subject matter expert on Client Ads Manager, advising clients on creative best practices and campaign optimizations so they see a real ROI Revenue ownership own individual revenue targets by identifying opportunities to scale unmanaged advertisers Sales pipeline management maintain high operational standards in Salesforce and keep a consistent cadence of outreach (calls, emails, meetings) to move opportunities through the funnel Issue resolution diagnose account issues, such as campaign delivery and trafficking cases, and drive them to resolution with vendor and internal teams, escalating when needed Cross-functional partnership work with Sales, Ad Ops, and Product to hand off accounts cleanly, resolve recurring issues, and bring client feedback back to the team Core Competencies Goal: these are the areas we evaluate throughout the interview process. Client relationship management proactive communication, expectation-setting, escalation handling CTV / digital advertising acumen understands campaign lifecycle, trafficking, delivery, and reporting Cross-functional coordination works effectively with Sales, Ad Ops, and Product without formal authority Problem-solving under ambiguity diagnoses account issues (e.g., delivery/trafficking cases) and drives them to resolution Data fluency reads campaign performance data and translates it into a client narrative Process rigor comfortable with CRM/ticketing systems (Salesforce), timeline management, documentation Coachability & self-awareness reflects honestly on past misses

**Only those lawfully authorized to work in the designated country associated with the position will be considered.**

**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**

Rose International