Scheduling Care Coordinator

Job Description

Job Description

Are you the person who can keep calm when everything changes at once?

Do you enjoy solving problems, building relationships, and making sure every moving piece comes together successfully?

In this role you don’t just fill schedules, you create stability for clients, families, and caregivers.

Right at Home is looking for an experienced Scheduling Care Coordinator who thrives in a fast-paced environment and is passionate about creating exceptional care experiences. This role is ideal for someone who can think quickly, communicate confidently, lead with compassion, and manage complex scheduling with accuracy and urgency.

Who This Role Is For

This role is a strong fit for someone who:

• Naturally takes ownership and follows through

• Can confidently manage multiple priorities at once

• Communicates clearly and professionally under pressure

• Builds strong relationships with both caregivers and families

• Enjoys problem solving and thinking ahead

• Adapts quickly when schedules or care needs change

• Finds satisfaction in creating structure and stability in a fast-moving environment

About the Role

As a Scheduling Care Coordinator, you play a critical role in ensuring clients receive consistent, high-quality care while supporting caregivers in the field. You will work closely with clients, families, caregivers, and office leadership to coordinate schedules, manage care plans, support new client starts, and help maintain a positive team culture.

This role requires previous experience scheduling over 1,500 hours of care per week and the ability to confidently manage a high-volume scheduling environment.

Key Responsibilities

Coordinate and manage caregiver schedules to ensure seamless coverage and continuity of care

Manage incoming shift requests, schedule changes, caregiver call-offs, and urgent staffing needs quickly and effectively

Use home care software to efficiently assign shifts based on caregiver availability, client preferences, and care needs

Develop and maintain client care plans and schedules

Support caregivers through mentorship, communication, and problem solving

Coordinate new client assessments, onboarding paperwork, care plan development, and client starts

Introduce and support caregivers during new client transitions

Maintain ongoing communication with clients and families to ensure satisfaction and quality care

Partner with leadership to anticipate staffing needs and support company growth

Assist with caregiver recruitment, interviews, onboarding, and orientation as needed

Maintain accurate documentation and client records

Leadership Expectations

Lead with professionalism, accountability, and compassion

Remain calm and solution-focused in high-pressure situations

Support caregivers while reinforcing company standards and expectations

Take initiative to identify scheduling gaps, improve processes, and resolve issues proactively

Help create a positive and team-oriented office culture

Qualifications

2 plus years of scheduling or care coordination experience preferred

Must have experience scheduling 1,500 plus hours of care per week

Home care industry experience preferred

Strong organizational, communication, and multitasking skills

Ability to work independently while collaborating with a team

Proficiency with Google Workspace and scheduling software

Associates or Bachelor’s degree preferred

Why Join Right at Home

Supportive and collaborative team culture

Opportunity for professional growth and advancement

Competitive salary with quarterly and annual bonus potential

Paid training and ongoing development

Meaningful work that impacts clients, families, and caregivers every day

Locally owned company with strong values and exceptional culture

Call to Action

If you are someone who thrives in organized chaos, enjoys supporting people, and takes pride in making things happen behind the scenes, we would love to meet you.

Apply today and help us create extraordinary care experiences every day.