HHA / STNA - Help People at Home - Summit County

Haven Home Care Caregivers

Haven Home Care is hiring caregivers across 14 cities in Summit County. Your day will involve driving to someone's home and helping them with daily life. This includes baths, getting dressed, making meals, light cleaning, running errands, and keeping them company. Most of your clients are older adults who need a hand staying independent.

This is physical work. You help people move around and are on your feet most of the day. If you need help doing these tasks, tell us. We can talk about what might work.

You do not give medicine or handle medical tasks. That's for nurses.

Before you apply, consider if this work is for you. Home care isn't just a job. It's a calling. This work is for people who care about the elderly community. Not people just chasing a paycheck. Our clients are vulnerable — many can't get through the day without help. They depend on you showing up.

We've seen people quit after one shift. We've seen people quit after 1-2 weeks because the travel between clients was too much, or the work itself wasn't cut out for them. That hurts us — but it hurts the client more. A vulnerable person who needed help suddenly doesn't have it. They can't just "figure it out."

So think hard before you apply. If you start working with a client and then quit or have attendance problems, that client struggles to get through their day.

This line of work is hard. But for the right person — someone with empathy, someone whose heart is in this — it's deeply rewarding.

Most home health aides work with 2-4 regular clients — the same people every week. You build real relationships. One caregiver has been here 18 years.

We cover 14 cities: Akron, Barberton, Copley, Cuyahoga Falls, Hartville, Hudson, Kent, New Franklin, Norton, Rootstown, Silver Lake, Stow, Tallmadge, Uniontown. We match based on how far you'll travel, not just city names. Tell us 30 minutes and we may assign clients anywhere in that range.

You choose your limits. During your phone interview, you tell us: pets, smoking, travel distance, days and times you're available. We only assign clients that match what you said. Period.

The guarantee: If you can travel anywhere we have clients and work with any client, you will start working. Quickly. We always have clients somewhere. And if there's no immediate match in your area, you're first in line when one opens up.

The reality: If you have travel limits or preferences — specific cities, certain days/times, no pets, no smoking — we respect them 100%. But your client availability will be smaller. That's not a "maybe," that's math.

Example: We have 5 clients open today, but all 5 are in Akron. If you only want Stow clients, you will wait until a Stow client opens up. Same for any limit you set.

Your first 2 weeks, we test reliability with fill-in shifts. But if a permanent client matches you immediately, we assign them immediately.

After that, your regulars are yours. Want more hours? Pick up extra fill-in shifts anytime.

About shift lengths: Shifts can be as short as 2-3 hours per visit. Some are 4-6 hours. Some are 8 hours. It depends on what the client needs.

If a client needs help with a morning bath and breakfast, that's a 2-hour shift. To get to your 20+ hours/week, you'll usually have several clients across different days.

Don't expect every shift to be a 6-8 hour block with one client. Most aren't.

What "flexible" means here: "Flexible" means the days and times you told us you can work.

"Flexible" does not mean calling off whenever you want or skipping shifts you don't feel like doing. Our clients are older adults who depend on you showing up. If you commit to Monday-Friday afternoons during your phone interview, we expect Monday-Friday afternoons. Attendance is one of the biggest things we look at — it's part of the raise criteria.

If your life changes and you need different hours, tell us. We can work with you. What we can't work with is no-shows and last-minute call-offs.

Want to change your limits later? Just let us know.

What this job pays: STNA license: $18/hour. HHA certificate or experience: $16-18/hour based on interview. Free training pathway: $16/hour. Caring for a private pay client you referred:

- HHA: $19/hour

- STNA: $20/hour

10% extra on holidays.

Paid every 2 weeks. Direct deposit. W-2 job. Drive time between clients is paid. Drive time to your first client or from your last is not.

Your pay goes up: 3 raises in your first 2 years — all based on performance:

90-day review: +$0.50/hour

1-year review: +$0.50/hour more

2-year review: +$1.00/hour more

That's $2.00/hour more if you hit all three.

Miss one? It carries over to your next review. You can still earn it.

Starting at $16/hour:

→ 90 days: $16.50 → 1 year: $17.00 → 2 years: $18.00

Starting at $18/hour:

→ 90 days: $18.50 → 1 year: $19.00 → 2 years: $20.00

If you start higher because of experience, your raises stack on top.

What earns a raise: At your 90-day, 1-year, and 2-year reviews, you fill out an evaluation form. You grade yourself on 11 items first. Then you sign it. Then we grade you on the same items. All 1s (highest rating) on every item? The raise is yours. Here's what counts:

Showing up: Be on time. Clock in and out (app or phone). Follow call-off steps if you can't make a shift.

Client care: Follow policies. Accept clients that match the limits you gave us. Report incidents within 24 hours. Get good feedback from clients. Don't be the reason a client leaves Haven. Most common reasons: frequent call-offs, no-call/no-shows. If a client leaves us because of you, it impacts your raise.

Staying in touch: Answer office calls and texts quickly. Send updated documents when we ask (insurance, license, training). Complete feedback forms when sent. Hit the standard? The raise is automatic. We don't hold it back from good caregivers.

Extra money: $100 after 30 days with perfect attendance — every shift on time, zero call-offs. $300 when you refer a caregiver who stays — $100 when they hit 60 hours worked, $200 more at 200 hours. $75-$1,500 when you refer a private pay client, based on their hours. Refer anyone you want — parents, grandparents, neighbors. Same bonuses apply.

Four ways to get started:

Option 1: You're an STNA (fastest)

$18/hour. Active or expired license — both work. Timeline: 1-3 days if you move fast. You already passed the state test, so you skip our written and skills test entirely. Here's the process:

1. Apply with your STNA license number

2. Phone talk (20 minutes)

3. Short online questionnaire

4. Sign your paperwork online

5. Online orientation + document verification (30-40 minutes)

6. Fingerprinting

Option 2: You have an HHA certificate