Area Sales Coordinator

Position: Area Sales Coordinator

Reports to: Area Sales Manager

About Us

At ZMC Hotels, we are committed to delivering exceptional hospitality experiences while creating opportunities for our associates to grow and succeed. Our portfolio of hotels offers guests outstanding service and value across trusted hospitality brands. We foster a collaborative, performance-driven culture where innovation, accountability, and teamwork are recognized and rewarded.

Position Summary

The Area Sales Coordinator provides administrative, operational, and customer service support to the Area Sales Manager for the Hampton Inn & Suites Pittsburgh/Harmarville and TownePlace Suites Pittsburgh Harmarville. This role assists with lead management, sales correspondence, proposals, contracts, client communications, and event coordination while ensuring accurate sales records and timely follow-up.

Benefits

• Medical, Dental & Vision Benefits
• Paid Time Off (PTO)
• 401(k) Retirement Plan
• Hotel Employee Discount Program
• Career Growth & Professional Development Opportunities

Responsibilities

• Manage incoming sales inquiries by phone, email, and brand channels, ensuring timely responses and appropriate follow-up.
• Prepare proposals, contracts, rate agreements, group resumes, and other sales-related documents.
• Maintain accurate client information, sales activities, and account records within Delphi.fdc/Amadeus CRM.
• Assist with lead management by qualifying inquiries, assigning leads, and tracking follow-up activities.
• Coordinate hotel site tours and assist with client visits, presentations, and sales appointments.
• Prepare Banquet Event Orders (BEOs), group detail sheets while coordinating with hotel operations.
• Monitor group room blocks, cutoff dates, pickup reports, and reservation activity to maximize revenue opportunities.
• Coordinate client correspondence, thank-you letters, welcome amenities, and post-event follow-up communications.
• Assist with preparing weekly sales reports, production reports, forecasting information, and monthly activity summaries.
• Support the execution of annual Sales & Marketing Plans, promotional campaigns, and local marketing initiatives.
• Coordinate participation in networking events, trade shows, community organizations, and hotel sales events as directed.
• Maintain inventory of sales collateral, promotional materials, and presentation supplies.
• Collaborate with Front Office, Housekeeping, Food & Beverage, Revenue Management, and other hotel departments to ensure exceptional guest experiences.

Qualifications & Skills

• High School Diploma or GED required
• One (1) year of hotel sales, hospitality, customer service, or administrative experience preferred.
• Experience with Delphi.fdc/Amadeus CRM, Microsoft Office Suite, and hotel property management systems is preferred.
• Strong organizational skills with exceptional attention to detail.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to manage multiple priorities while maintaining accuracy in a fast-paced environment.
• Professional, customer-focused attitude with outstanding relationship-building skills.

Physical Requirements

• Ability to sit, stand, and walk for extended periods throughout the workday.
• Manual dexterity sufficient to operate computers, phones, and other office equipment.
• Ability to communicate effectively in English, both verbally and in writing.
• Ability to occasionally lift up to 20 pounds.
• Ability to travel locally between assigned hotel properties as business needs require.

Work Environment

This position operates primarily in a hotel office environment while supporting two hotel properties. Evening or weekend work may occasionally be necessary to support client events or business needs but is not the standard schedule.

Why Join Our Team?

We believe our people are our greatest asset. We offer a collaborative environment where your contributions directly impact the success of our hotels. If you are passionate about hospitality, organization, customer service, and supporting a dynamic sales team, we invite you to join a growing organization that values integrity, innovation, and professional growth.