Associate Instructional Designer

At Qualtrics we create software the worlds best brands use to deliver exceptional frontline experiences build high-performing teams and design products people love. But we are more than a platformwe are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit determination and a disdain for conventionbut most of all it requires close-knit high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams youll be part of a nimble group thats empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together by passing the mic and iterating until the best solution comes to light. You wont have to look to find growth opportunitiesready or not theyll find you. From retail to government to healthcare were on a mission to bring humanity connection and empathy back to business. Join over 5000 people across the globe who think thats work worth doing.

Associate Instructional Designer

Why We Have This Role

The global Go-To-Market (GTM) Enablement team owns onboarding role capability development and ongoing education for internal employees and our partner network for roles which touch the customer during the GTM lifecycle from sales & pre-sales to delivery & account management. Our team thinks globally for scale delivering learner-centric enablement experiences. These programs and services have a significant impact on our customers success and our bottom-line growth.

This role sits on the Instructional Design team built to deliver high-engagement learning with speed and range. You will develop accurate impactful digital content across multiple modalities ensuring our enablement resources remain just-in-time and agile to keep pace with AI led business transformation.

How Youll Find Success

• Passion for adult eLearning and creating effective and engaging learning strategies.
• Excellent written and verbal communication skills with a specific focus on being able to translate complicated concepts into easy-to-understand formats.
• Comfort using AI as part of your everyday design workflow (drafting storyboarding scripting media generation quality checks) alongside a clear point of view on where it helps and where it hinders.
• Organized and dependable across several concurrent projects working from clear priorities with regular checkpoints from your manager senior instructional designers and subject matter experts.
• Adaptable delivery that scales your approach from polished immersive learning to agile just-in-time assets to maximize engagement and speed in a fast-moving environment.
• Fast learner with technical aptitude that enables you to gain expertise across our products roles and instructional design tech stack.

How Youll Grow

• Learn about experience management (XM) as a category including expert-level technical knowledge.
• Learn about various sales and services functions across technology companies which lead to successful customer renewals and expansions.
• Expand your instructional design expertise with direct coaching from senior instructional designers and an active global ID community of practice.
• Build depth across the enablement tech stack (WorkRamp Highspot Articulate 360 WhatFix Canva) and in the AI tooling layered on top.

Things Youll Do

• Develop and launch digital content with an emphasis on just-in-time learning that can be produced published and updated at speed.
• Build learning content across diverse modalities including e-learning video job aids in-application guidance and support materials for live sessions.
• Own the end-to-end process and timeline for your assigned scope including entry of content into the LMS Beta launch and launch support with senior ID review at key milestones.
• Use AI tools to accelerate drafting scripting media creation and quality assurance applying instructional judgment to everything that ships.
• Interview internal subject matter experts and synthesize concepts.
• Write course content including expository text scripts for animated and testimonial videos learning activities and assessment questions that enhance retention.
• Publicize newly released training content via internal and external marketing channels.
• Analyze course activity and feedback to prioritize tasks for ongoing refinement and enhancement.
• Maintain the library of eLearning to keep content current accurate and relevant with updated product features and XM methodologies.
• Research strategies and industry best practices for creating engaging and interactive content for learners.

What Were Looking For On Your Resume

• 4-5 years of experience in content development technical writing or online instructional design.
• Hands-on experience with Articulate 360 (Rise and Storyline) or a comparable authoring tool.
• Working knowledge of at least one enablement or learning platform (WorkRamp Highspot WhatFix or equivalent) and a willingness to learn the rest.
• Comfort designing in Canva or an equivalent visual design tool.
• Demonstrated use of AI tools in a design content or media production workflow.
• Ability to convert complex technical information into easy-to-understand formats.
• Outstanding organization and prioritization skills.
• Strong attention to detail to produce high-quality and polished content.
• Comfortable in a shifting environment: you raise questions early adjust when priorities move and keep work moving without waiting to be unblocked.
• Even Better if You Have:
  • Knowledge of adult learning theories Blooms Taxonomy instructional design models and development of assessments / testing.
  • Experience making digital learning interactive engaging and social.
  • Experience designing overall curriculum for defined audiences.
  • Video editing experience.
  • Experience reporting on digital learning data (WorkRamp reporting Tableau or similar) and turning it into design decisions.
  • Familiarity with Salesforce.
  • Experience with Google distribution lists or comparable audience and distribution management.

What You Should Know About This Team

• Broad purview: We work across regions so theres always something new to learn!
• Direct influence on key company metrics including revenue expansions and renewals.
• Strong focus on professional development.
• We work hard but also have a lot of fun doing it. We believe the best work comes from a collaborative and trusting team culture.

Our Teams Favorite Perks and Benefits

• Qualtrics Experience Program - A bonus each year for an experience of your choosing
• Worldwide and diverse community that enjoys helping each other
• At Qualtrics we are constantly working to create an environment where everyone feels safe and comfortable coming to work and can as a result of our culture make their best possible contribution to our team

The Qualtrics Hybrid Work Model : Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week work where you want owning the integration of work and life. #hybrid

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other protected characteristic.

Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act Equal Opportunity Employment Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please let your Qualtrics contact/recruiter know.

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Required Experience:

IC