Dispatcher
Hope Plumbing, Heating & Cooling
Job Description
Job Description
Job description:
- Standard Shift: 7:30 AM – 4:00 PM, Monday through Friday
- Lunch Break: A mandatory 30-minute unpaid lunch break must be taken daily.
- If only the minimum 30 minutes are taken, the workday may end 30 minutes earlier with supervisor approval.
- Work Location: This position is based in the office , unless otherwise pre-approved by management.
Job Responsibilities
- Schedule and dispatch Drain Technicians to jobs efficiently and accurately
- Monitor technician progress and job status using dispatch software (e.g., ServiceTitan)
- Communicate with customers regarding service windows, delays, or updates
- Adjust scheduling in real time based on emergencies, cancellations, or technician availability
- Maintain accurate, up-to-date job board organization and work order documentation
- Collaborate with managers, field supervisors, and CSRs to ensure smooth operations
- Log job details, technician notes, and customer communications in ServiceTitan
- Serve as a primary point of contact for technicians throughout the day
- Additional Duties: This role may include other responsibilities as assigned by management to support business needs.
Time & Attendance
- Regular, punctual attendance is critical to dispatch operations
- Any schedule changes or time off requests must be submitted and approved in advance
- Although this is a salaried position, workload flexibility may be required during peak seasons or staffing gaps
Job Type: Full-time
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Experience:
- Dispatching: 1 year (Preferred)
- Service Titan and/or other CRM software: 1 year (Preferred)
Work Location: In person
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Vacancy posted 3 days ago
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