Word Processor

Document Support Specialist 100% Remote Monday-Friday 10:30am-6:30pm EST Duties and Responsibilities ▪ Provides excellent customer service; keeps customers updated on work in progress and completes incoming projects by requested deadlines. ▪ Creates, revises and converts various types of documents such as court filings, agreements, contracts, leases, letters, memoranda, pleadings, etc. using Microsoft Office and other tools such as Workshare Compare. ▪ Conducts document quality review procedures for accuracy to produce accurate work of the highest quality in a timely fashion. ▪ Maintain document tracking and completion estimates on all documents which have been submitted as they are received and update status. ▪ Scans materials and performs document clean up and formatting. ▪ Ensures documents are accurate (using spell checking and light proofreading), and are consistently formatted and professional in appearance. ▪ Prepares court filings, including e-filings. ▪ Transcribes tapes and digital audio and video recordings. ▪ Performs data entry into various applications and performs mail merges and assists with mass mailings. ▪ Works with lawyers, paralegals, secretaries, and other departments such as LSS, IRS, Marketing, Mail Services, Duplicating, Purchasing, Supplies, to complete projects while providing excellent customer service. ▪ Prepares documents for transmission by regular mail, Federal Express, messenger, air courier, facsimile, or e-mail; arranges for messengers and courier services; and transmits documents via fax and e-mail. ▪ Creates, maintains and distributes Firm's Phone, Office and Social Directories. ▪ Provides technical support (via remote control or in-person) to Firm regarding document formatting questions. ▪ Stays current with technology and actively learns new software and other tools maintaining expert level in Microsoft Word, PowerPoint, DocXTools, Excel, and other Firm software. ▪ Assists with training new Document Specialists and other personnel as assigned. ▪ Copies/burns CDs, DVDs. ▪ Fills in for other department members when they are absent as needed and assigned, in order to maintain service levels of the department. ▪ Provides remote support during office emergencies. ▪ Performs other duties as assigned. ▪ Timely and regular attendance. Qualifications ▪ Strong commitment to customer service. ▪ Two+ years of word processing experience, preferably in a law firm. ▪ Rapid yet accurate typing skills. ▪ Proofreading for quality; adherence to “DSS Quality Checklist”. ▪ Team Player. ▪ Good problem-solving skills. ▪ Excellent telephone skills ▪ Flexible (Ability to work overtime, including weekends, midnights, on an as-needed basis). ▪ Strong interest in technology and demonstrated ability to learn. ▪ Familiarity with document scanning. Salary range is $89,000.00-$108,000.00 dependent on candidate experience and location. Candidates hired for staff positions with a minimum work schedule of 30 hours per week are eligible for a comprehensive benefits package, including healthcare insurance. Learn more about benefits at the firm. #LI-Remote