Licensed Optician - Dedham, MA

Full Time - Monday - Friday 8:30am - 5 pm About Medical Eyeglass Center (MEC) At MEC, we partner with leading medical/ophthalmology practices to provide patients with high-quality vision care and eyewear services. Our employees work directly inside medical offices, helping patients select and fit eyewear while creating a positive, professional experience. We pride ourselves on accuracy, customer service, and a patient-first approach that sets us apart. Position Overview MEC is seeking a skilled, patient-focused Optical Associate to join our team. In this position, you’ll play a key role in the successful operation of the optical dispensary, deliver outstanding service, and work closely with both patients and clinic staff. This is a great opportunity for someone who enjoys combining technical expertise with patient care in a supportive and professional setting. What You’ll Do • Provide patients with an outstanding eyewear experience, from selection to fitting and adjustments. • Accurately process and complete orders through MEC’s point-of-sale systems. • Maintain detailed records of prescriptions, orders, payments, and insurance claims. • Review and track lab orders to ensure timely and accurate completion. • Submit insurance claims, post payments, and follow up on outstanding receivables. • Dispense prescription and non-prescription eyewear (and contact lenses where applicable.) • Assist patients with eyewear adjustments, repairs, and cleaning. • Maintain frame inventory, keeping displays organized, clean, and fully stocked. • Review daily patient schedules to anticipate volume, insurance eligibility, and sales opportunities. • Support in-office promotions and marketing materials. • Build positive working relationships with providers, technicians, and administrative staff. • Maintain a professional and welcoming environment for patients and staff. What We’re Looking For • A friendly, professional, and patient-focused personality. • Ability to read and interpret spectacle prescriptions (and contact lenses where applicable). • Skilled in eyewear fitting, adjustments, and repairs or willing to learn. • Strong customer service and sales skills, including handling objections. • Clear and professional verbal and written communication. • Proficiency with MS Excel, email, and insurance portals (preferred). • Strong organization and time management skills. • Team-oriented with the ability to build effective relationships. • Attention to detail and problem-solving mindset. • Receptive to feedback and committed to continuous learning. Requirements • High School Diploma or GED • RDO License and Minimum 6 months of experience in optical • Knowledge of frame adjustments and frame repairs • Experience taking accurate measurements (PD, seg height, optical center) • Familiarity with optical lab processes and lens types (single vision, bifocal, progressive) • Experience reading lenses using manual lensometer • Ability to handle insurance eligibility checks and authorizations • Strong attention to detail and accuracy when filling prescriptions • Ability to multitask in a fast-paced environment • Basic computer skills and experience with EHR or optical POS systems Job Type: Full-time Benefits: • 401(k) • Health insurance • Dental insurance • Vision insurance • Life insurance • Employee discount • Paid time off • Referral program Compensation details: 36-38 Hourly Wage PI2173b6beb085-25448-41768611aa415a4b-8b21-40fc-a65c-70d2b25ca29a