Operations Manager - Manufacturing Shop

Job Description

Job Description

About the Role We are seeking a highly organized and proactive Production Manager to lead our door shop operations. In this role, you will be the driving force behind our production schedule, team performance, and customer satisfaction. The ideal candidate is a natural problem-solver who remains calm under pressure, excels at adapting to last-minute changes, and takes pride in delivering high-quality work on time.

Key Responsibilities

• Production & Scheduling: Build, maintain, and execute the weekly shop schedule. Strategically plan the week ahead every Monday morning, ensuring all deadlines and production timelines are met.
• Agile Problem Solving: Quickly adapt to last-minute schedule shifts, rush jobs, and production challenges. Act as the primary troubleshooter when errors occur, implementing immediate fixes to keep production moving.
• Customer & Team Communication: Proactively communicate updates, delays, or schedule shifts to both the front office and directly to customers to ensure complete transparency and zero surprises.
• Team Leadership: Direct day-to-day shop floor operations. Motivate the crew, maintain high morale during challenging shifts, and hold all team members accountable for quality and efficiency.
• Inventory Management: Track shop materials and supplies diligently. Place timely supply orders to ensure production never stops due to material shortages.

Qualifications

• Proven experience managing a production team, shop floor, or manufacturing environment (experience in millwork, doors, or building materials highly preferred).
• Exceptional organizational skills with a strong attention to detail.
• Ability to make quick, sound decisions and pivot gracefully when priorities change.
• Strong verbal communication and customer service skills.