Associate Director, Workplace Technology and Business Engagement

Overview

Associate Director, Workplace Technology and Business Engagement serves as the senior technology leader and primary IT partner for Vertex's Real Estate, Facilities, Physical Security, and Workplace Operations organizations. The role defines technology strategy, manages enterprise application portfolios, and delivers digital solutions that enable business capabilities across the global workplace environment. The Associate Director leads the technology workstream for office expansions, relocations, new site openings, workplace modernization initiatives, and M&A integration activities.

Key Responsibilities

• Serve as the primary DTE relationship manager and trusted advisor for Real Estate, Facilities, and Workplace Operations leadership.
• Develop and maintain multi‑year technology roadmaps aligned to business priorities and strategic objectives.
• Partner with stakeholders to identify opportunities for digital transformation, automation, data‑driven decision making, and AI‑enabled solutions.
• Facilitate demand management, portfolio prioritization, and investment planning across the Real Estate and Facilities technology portfolio.
• Present strategy, recommendations, business cases, and technology roadmaps to senior leadership.
• Own lifecycle strategy, governance, support, and continuous improvement of enterprise platforms supporting Real Estate, Facilities, Physical Security, and Workplace Operations.
• Lead evaluation, selection, implementation, and optimization of business applications and technology solutions.
• Ensure platforms remain secure, scalable, compliant, and aligned with enterprise architecture standards.
• Champion the adoption of AI, automation, analytics, and emerging technologies to improve business outcomes and user experiences.
• Lead a portfolio of technology projects, enhancements, and strategic initiatives supporting Real Estate, Facilities, and Workplace Operations.
• Oversee technology delivery associated with office expansions, relocations, new site openings, workplace modernization initiatives, and M&A integration activities.
• Manage resource planning, budgeting, demand forecasting, and project governance activities.
• Identify risks, dependencies, and opportunities across the portfolio.
• Accountable for operational support, platform health, service levels, and customer satisfaction across systems within scope.
• Establish and monitor KPIs, service metrics, adoption metrics, and value realization measures.
• Manage strategic vendor relationships, contracts, and service providers.
• Drive continuous improvement across support processes, governance, platform operations, and service delivery.
• Lead and develop a team of project managers and technology professionals.
• Provide coaching, mentorship, and career development opportunities for team members.

Qualifications & Skills

• 10+ years progressive experience in IT, enterprise applications, digital transformation, product management, or related disciplines.
• 5+ years leading teams, programs, technology portfolios, or major enterprise initiatives.
• Strong experience partnering with business leaders to develop technology strategy and deliver business outcomes.
• Experience managing enterprise applications, digital platforms, or technology product portfolios.
• Demonstrated success leading cross‑functional technology initiatives in complex global environments.
• Experience with AI, automation, analytics, workflow platforms, or digital transformation programs.
• Strong understanding of application lifecycle management, vendor management, and IT service delivery.
• Excellent stakeholder management and executive communication skills.
• Proven ability to establish trusted relationships with senior business stakeholders and influence strategic decisions.
• Ability to translate business requirements into technology solutions and measurable value.
• Experience leading technology teams, vendors, and managed service providers.
• Experience leading the technology workstream for office buildouts, workplace expansions, relocations, or M&A integration activities.
• Knowledge of workplace, facilities, physical security, or real estate systems is preferred.
• Experience with platforms such as Genetec, Envoy, IWMS, BMS/BAS, HiveWatch, Commend, Vital, ServiceNow, Microsoft 365, Power Platform, or similar enterprise solutions is preferred.
• Education: Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or a related field. MBA/Master’s degree or equivalent is preferred.

Compensation

Pay Range: $172,000 - $258,000. Eligible for annual bonus and equity awards. Overtime pay may be applicable in accordance with federal and state requirements.

Flexibility & Work Setting

Hybrid‑Eligible or On‑Site Eligible. Hybrid: work remotely up to two days per week. On‑Site: work five days per week on‑site with ad hoc flexibility. Flex status subject to Vertex’s policy.

Benefits

Vertex offers inclusive market‑leading benefits such as medical, dental, vision, paid time off, educational assistance programs, commuting subsidies, charitable donation matching, 401(k), and more.

Equal Employment Opportunity

Vertex is committed to equal employment opportunity and non‑discrimination for all employees and qualified applicants. Vertex is an E‑Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities. Any applicant requiring an accommodation should contact the recruiter or hiring manager.