Auto Claims Associate I (Manheim)

Overview Company Cox Automotive – USA. Job Profile: Arbitrator I. Management Level: Individual Contributor. Flexible Work Option: No remote option; must work at a specified Cox location. Travel: Not specified. Shift: Day. Compensation: Hourly base pay rate is $19.90 – $29.81/hour. The hourly base rate may vary within the anticipated range based on location and candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission and/or incentive programs. What You’ll Do From your first day on the job, you’ll receive guidance and coaching to learn the ropes. You’ll work with buyers, sellers, and dealers to coordinate and validate customer returns and claims. Responsibilities include: Reviewing customer claims to verify they meet Manheim’s National Arbitration policies and any account-specific guidelines. Investigating basic, less complex cases (e.g., late title claims, basic condition report claims, vehicle availability, post-sale inspection fails, mechanical/structural/undisclosed vehicle damage, etc.) or cases requiring more prescriptive decision-making. Interfacing with all departments involved in the complaint (reconditioning, front office, dealer services, vehicle entry, etc.) during fact-finding and investigation phases. Using appropriate resources to investigate and facilitate inspection, documentation, and communication to move cases toward resolution. Applying appropriate levels/limits of financial approval authority to resolve cases. Evaluating claims by obtaining, comparing, evaluating, and validating information. Preparing and facilitating communication for resolution via telephone, email, and in-person discussions. Mediating disputes and negotiating repair and/or pricing of disputed vehicles to reach a mutually acceptable solution and preserve vehicle sales. Maintaining accurate files for each arbitration case, including invoices and settlement agreements. Escalating to a supervisor/manager as needed. Performing other duties as assigned. Qualifications Minimum: High School Diploma/GED; generally less than 2 years of experience; accuracy and attention to detail; strong organizational and time management skills; ability to adapt in a fluid and changing environment. Preferred: 1+ years of automotive or body shop experience; claims adjuster experience. Who You Are You’ve got a knack for negotiation. You’re ethical, dependable, and trustworthy. You’re eager to learn. Benefits We offer a competitive salary package and top-notch bonus & incentive plans, with a comprehensive benefits package starting from day one. Benefits may include healthcare (medical, dental, vision), 401(k) with company match, paid time off, parental leave, volunteer time off, and more. A link to Cox Benefits Overview is available for more details. Drug Testing Pre-employment drug testing: Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, Cox is a drug-free workplace and drug use is prohibited where illegal under federal/state law. Equal Opportunity / About Us Cox Automotive is an Equal Employment Opportunity employer. Qualified applicants will receive consideration without regard to age, race, color, religion or creed, national origin, sex, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected characteristic. Reasonable accommodations are provided when requested by a qualified applicant or employee with disability, unless it would cause undue hardship. EOE, including disability/vets. About Cox Cox Automotive brings together technology and people to transform how the world buys, owns, sells, and uses cars. We offer opportunities to grow and explore careers across iconic brands and innovative platforms. #J-18808-Ljbffr