Plumber - Service & Repair Technician

Job Description

Job Description

At Barker and Sons Plumbing, we're not just about fixing pipes; we're about offering peace of mind through exceptional service. As a Plumber - Service & Repair Technician, you'll be the face of our commitment to quality and reliability, providing essential home services that make a difference. You'll have the opportunity to grow your skills with our professional advancement programs and sponsored training, ensuring you stay at the forefront of industry innovations. Our team thrives on collaboration and support, offering a health and wellness package, a 401(k) with a 4% match, and paid time off to maintain a healthy work-life balance.

Join us and become part of a team that values your expertise and dedication. We understand that great work comes from great people, which is why we invest in your success with the latest technology and resources, including a company-provided service truck, tablet, and uniforms. Our inclusive culture, highlighted by company-wide family events, ensures that every member feels valued and supported. If you're ready to bring your skills to a company that truly cares, Barker and Sons Plumbing is the place for you.

Compensation:

$95,000 - $200,000 yearly

Responsibilities:

• Diagnose & repair residential plumbing systems.
• Develop multiple solution options for customers and assist them in making well-informed decisions about the best solution for their situation.
• Design & inspect plumbing systems, conduct diagnostics, and ensure compliance with regulatory codes.
• Install, maintain, and repair sanitation units, water & gas supply lines, heating systems, and related fixtures & appliances in residential properties. 
• Troubleshoot & effectively resolve issues promptly for the customer.
• Provide consistent 5-star customer experiences in alignment with the Barker & Sons home services proven process.
• Utilize technology (iPad) and established workflows to ensure consistent support and solutions. 
• Maintain a professional appearance and demeanor such that your mom, sister, wife, daughter, or really anybody would gladly welcome you into their home and be grateful you’re the one there to solve their problem(s). 
• Take full accountability and pride in the upkeep and readiness of your truck, tools, and any parts and equipment assigned to you.
• Account for the parts you use; return what you don’t, and reconcile your inventory with the Warehouse.

Qualifications:

Required:

• Experience in diagnosing and resolving residential plumbing service calls.
• Willing and able to commit to following the Barker & Sons proven process for service & sales.
• Strong communication skills with the ability to establish rapport and close sales with a diverse clientele, often with very high expectations.
• Comfortable working both independently and as part of a team.
• Able to communicate with customers, technicians, support staff, managers, and anyone else who may need services.
• Able to maintain professional appearance standards & approachable demeanor.
• Able to use and/or learn new technologies (ex, iPads) and software systems to facilitate operations.
• Self-motivated, responsible, and humbly confident.
• Hold a valid (CA) driver’s license with a clean driving record.
• Able to conduct a background check for Home Services.
• Able to commute to Orange, CA, daily.

Preferred:

• 3 years of residential plumbing experience.
• Experience interacting directly with and selling home services to customers.
• Experience following an established service & sales-proven process.
• Experience using iPads, tablets, or similar technologies as part of a service & sales process. 

Desired:

• Track record of 6-figure annual plumbing sales.
• Experience working within a NexStar Home Services company.
• Experience working within a company using Service Titan or similar software.

About Company

Barker and Sons Plumbing is a dedicated team of professionals that’s been serving Orange County since 1983. We’ve grown by hiring the best professional plumbers and making life easy for them. We take great care of them, they love their jobs, and our customers love us for it. Using the latest technology, we provide a complete range of plumbing, drain, and sewer services and do the job right. “We do great work…because we’ve got great people.”

• Professional advancement through sponsored training and continuous development.
• Health and wellness package inclusive of medical, dental, and vision, along with short-term disability and life coverage.
• 401(k) with a 4% match.
• Paid time off, paid holidays, and adaptable schedules.
• Company-provided service truck, tablet, and uniforms.
• Company-wide family events.