Shift Manager

Job Description: At RaceTrac, our Shift Managers set the tone for success - leading by example, empowering team members, and making every guest feel welcome. If you’re a hands‑on leader who thrives in a fast‑paced, team‑oriented environment, this is your chance to step up and make an immediate impact. You’ll play a critical role in supporting store operations, driving performance, and developing future leaders - one shift at a time. What’s In It for You? Competitive pay and shift‑based incentives Career growth opportunities – many of our General and Co‑Managers started as Shift Managers! Leadership development and hands‑on training to sharpen your skills Flexible scheduling to support work‑life balance A fast‑paced, people‑first environment where your leadership matters Complete benefits package – including medical, dental, vision, 401(K), paid time off (PTO), and more! What You’ll Do Lead a winning team on your shift by setting a cheerful, can‑do attitude that motivates your team Provide clear direction and step in to assist with food service, stocking, cleaning, or cash handling Coach team members in real‑time, offering guidance and support during every shift Address guest concerns with empathy and professionalism, escalating when necessary Drive operational excellence and train/guide your team to meet RaceTrac’s guest service, food safety, and cleanliness standards Ensure proper execution of inventory, vendor check‑in, and promotional communication Oversee key store processes, including write‑offs, cash wrap, and compliance documentation Lead shift‑change communication and ensure team alignment throughout the day Model communication and accountability by effectively relaying important updates from the leadership team to shift associates Monitor task completion and provide immediate feedback to drive results Support a team culture rooted in accountability, respect, and teamwork Proactively step in during busy times or challenges to show the team what great leadership looks like Communicate significant issues to the Co‑Manager or General Manager Hold yourself and the team accountable for meeting transaction expectations by managing line lengths and providing polite, clear, and prompt communication Understand and train associates on food service expectations to ensure consistent compliance Ensure the team is well‑informed about current and upcoming food promotions and share this information with guests Maintain knowledge of all RaceTrac policies and federal, state, and local safety regulations, ensuring staff compliance and readiness to provide documentation when requested Conduct regular store walkthroughs to ensure tasks are executed correctly and provide constructive feedback Escalate issues to the Co‑Manager and General Manager as appropriate Train team members on new and updated policies and processes in alignment with RaceTrac expectations Ensure inventory control processes are executed consistently, including proper handling of write‑offs, accurate receiving, and cash wrap controls Collaborate with vendors to ensure orders are received accurately and foster positive working relationships Effectively communicate information and instructions to associates on shift, ensuring critical updates from leadership are accurately conveyed Provide real‑time constructive feedback to associates and, when needed, elevate feedback to the Co‑Manager and General Manager Regularly monitor the status of materials, supplies, and merchandise to ensure stock levels are accurate and direct associates to adjust as needed Model teamwork by arriving on time for scheduled shifts, willingly stepping in during busy periods, and working effectively with individuals from different backgrounds Qualifications 2–3 years of work experience (retail, restaurant, or food service preferred) 1+ years of leadership or supervisory experience (preferred) Comfort in fast‑paced, high‑volume, guest‑focused environments Ability to follow through on tasks and coach others to do the same Strong communication and team‑building skills High School Diploma or GED (in progress or completed) Ability to lift up to 50lbs. and perform physical tasks without frequent breaks Willingness to obtain and maintain required permits (food handlers, alcohol server, etc.) Fueled by Growth, Driven by You – At RaceTrac, our people make the difference. Whether you’re working in a store, at our corporate office, or on the road, you’ll be part of a team that brings energy, innovation, and a passion for serving others every day. We support each other, celebrate wins big and small, and create opportunities for growth at every level. With four operating divisions RaceTrac, RaceWay, Energy Dispatch, and Gulf – there’s always a new challenge to take on and a new path to pursue. Join us and discover how far your career can go. All qualified applicants will receive consideration for employment with RaceTrac without regard to their race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. #J-18808-Ljbffr