Retail Cosmetics Sales Counter Manager - Estee Lauder, Queens Center - Full Time

Job Overview As a Counter Manager in the Macy's Cosmetics Department, you will be responsible for managing all aspects of a cosmetics line, including coaching a team of skilled Beauty Advisors. You will also engage with customers to learn about their beauty and style choices, enhance your creativity through customer consultation and makeup and product application, and feel satisfied when your skills and passion for beauty help you and your team reach sales targets. What We Can Offer You We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well‑being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Join one of our Colleague Resource Groups and make a difference through volunteer opportunities. Some Additional Benefits We Offer Include Merchandise discounts Performance‑based incentives Annual merit review Employee Assistance Program with mental health counseling and legal/financial advice What You Will Do Inspire teamwork to reach sales goals and elevate the customer experience Create lasting connections with customers who are passionate about cosmetics, beauty, and fragrance Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results Develop and implement business‑driving events to achieve department goals Supervise proper presentation, organization, storing, and replenishment of stock Sell merchandise through effective customer service techniques and professional selling skills to reach personal productivity goals Meet and exceed your own and the company’s sales goals Work well with vendors to get the best business outcomes Manage vendor events and promotions, including scheduling and execution Maintain compliance with all hygiene standards Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities Skills You Will Need Leadership: Demonstrated ability to lead a team effectively, providing guidance, support, and coaching to drive performance and engagement. Subject Matter Expertise: Proficiency in vendor line(s) and beauty trends, serving as a knowledgeable resource in this area. Analytical Skills: Capability to utilize metrics and analyze detailed reporting to develop action plans for achieving sales goals. Communication: Strong communication skills, both written and verbal, to facilitate open and continuous communication within the team and across functional lines. Interpersonal Skills: Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments. Creativity and Strategic Thinking: Ability to think creatively, strategically, and technically to address business challenges and opportunities. Detail Orientation: Careful attention to detail in handling daily tasks, examining reports and ensuring business goals are met. Collaboration: Partnership with the Prestige and Total Beauty team to drive line sales and deliver the customer experience. Who You Are Able to coach and provide feedback to Beauty Advisors to exceed daily goals. Possess a passion and a business‑minded attitude to succeed in a performance‑based setting. Can resolve customer problems constructively and manage multiple tasks in a fast‑paced environment. Enthusiastic about the beauty industry and skilled at providing outstanding customer care. Strong organizational skills to manage multiple tasks while maintaining superior results. Flexible and able to use sound judgment in ambiguous situations. Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality. 3 to 5 years of relevant work experience. Essential Physical Requirements Prolonged periods (at least two consecutive hours) of standing/walking around the store or department. Frequent use of computers and handheld electronic equipment. Reaching, including above eye level, crouching, kneeling, stooping, and color vision required. Position requires lifting, constant moving, standing, reaching with arms and hands, stooping, kneeling, crouching, and climbing ladder. Lifting and moving items weighing up to 25lbs. About Us This is a great time to join Macy’s. Whether you’re helping a customer find the perfect gift, streamlining operations in a distribution center, enhancing our online shopping experience, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives. Equal Opportunity Employer Macy's Inc. reserves the right to amend this job description at any time. The position may be eligible for performance‑based incentives/bonuses. Benefits include 401(k), medical/vision/dental/life/disability insurance options, PTO accruals, holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com. The company is an Equal Opportunity Employer, committed to an inclusive work environment. Compensation & Commissions Eligible for sales commission. #J-18808-Ljbffr Macy's