Front Desk Associate

Description Job Purpose Serve as the primary point of contact for patients, ensuring a seamless and professional experience from check-in through check-out while supporting scheduling, registration, and administrative processes. Duties and Responsibilities Patient Check-In Greet patients and verify demographic and insurance information to ensure accurate registration and billing processes Collect copayments and outstanding balances in accordance with practice policies Apply credits and send TEs to patients with refunds Ensure completion of all required forms and documentation prior to the patient visit Patient Check-Out Schedule follow-up appointments and procedures in alignment with provider recommendations Provide patients with visit summaries, instructions, and next steps for their care Coordinate referrals and additional services as needed Complete patient forms (i.e. Return to Work, FMLA) Scheduling and Access Management Answer incoming phone calls, voicemails, text messages, and EMR Portal messages Manage provider schedules to optimize appointment availability and reduce gaps Confirm appointments and communicate any schedule changes to patients in a timely manner Schedule follow-up visits for virtual visit appointments Process all walk‑ins with Open Access forms Register online appointments into the EMR and verify insurance Schedule and verify FibroScan procedures Manage fatty liver class and participants Customer Service Provide professional, courteous, and patient-centered service at all times Address patient concerns or elevate issues appropriately to ensure resolution Maintain a welcoming and organized front office environment Other Duties Perform other duties as assigned. Flexible to cross‑train in other positions within scope. Requirements Required Qualifications High school diploma or equivalent Minimum of 1 year of customer service or administrative experience Strong communication and interpersonal skills Basic computer proficiency Preferred Qualifications Experience in a medical office or healthcare setting Knowledge of insurance verification and scheduling processes Experience using EMR systems Additional Information Ability to multitask, manage high patient volumes, and maintain professionalism in a fast‑paced environment. #J-18808-Ljbffr