Field Service Engineer (Semiconductor Metrology)

Job Title: Field Service Engineer Semiconductor Metrology

Location: Boise, Idaho

Department: Global Business Group / Service

Employment Type: Full-time

Work Setting: Customer-Site / Cleanroom

The opportunity

We are seeking a hands-on Field Service Engineer to support advanced semiconductor metrology systems at a customer site in Boise. This role is the technical face in the field: maintaining system performance, resolving complex equipment issues, supporting installations and upgrades, and building trusted relationships with customer engineering and operations teams.

The right person is a self-starter who combines strong electrical and mechanical troubleshooting skills with disciplined service documentation, clear communication, and the judgment to own issues through resolution.

What you'll do

Support systems and end users in accordance with warranty and service support agreements.

Diagnose and resolve electrical, mechanical, high-vacuum, software, and system-integration issues using structured troubleshooting methods.

Perform preventive and corrective maintenance and support new equipment installations, add-ons, upgrades, and system qualification activities.

Serve as the on-site liaison among the customer, Technical Support, Applications, Sales, and R&D teams; communicate status, risk, and next actions clearly.

Maintain accurate service records and provide regular activity, performance, and issue reports to customer stakeholders and management.

Train and retrain customer users to promote safe operation, proper equipment use, and a strong working level of system knowledge.

Manage assigned spare-parts inventory, recommend appropriate stock levels, repair components when applicable, and ensure backup systems are stored and available when needed.

Support customer evaluations and provide technically grounded information that helps commercial and applications teams.

Follow all customer-site requirements for safety, cleanroom conduct, security, confidentiality, ergonomics, and professional behavior.

Provide support during the schedule defined by the service agreement and respond outside normal business hours, including weekends, when customer needs require it.