Housekeeping - Room Attendant

Room Attendant

LEGACY is a core value that Halekulani lives by to celebrate our cultural history. For over 100 years, the hotel has welcomed visitors to Waikiki Beach, sharing our gracious hospitality, impeccable service, and unparalleled cuisine. Halekulani and Halepuna Waikiki employees live the legacy through the "art of service."

As an integral part of a team, the Room Attendant is responsible for continuously looking for ways to improve each guest's experience from providing exceptional guest service (thoughtful anticipation of guest's needs), to maintaining the cleanliness of the guestrooms according to hotel standards. Responsible for ensuring that each guest is hosted with genuine care and attention throughout his/her guest experience with Halepuna Waikiki.

Essential Functions

• Cleans up to fourteen (14) credits per shift, which includes changing bed linens and making bed, vacuuming carpet, mopping porcelain floor (Standard Rooms) /marble floor (Suites), dusting furniture, cleaning refrigerator, and replenishing amenities and supplies to hotel standards.
• Cleans guestroom bathrooms, including the toilet, bathtub, sink, mirror and floor, replenishing towels and amenities to hotel standards.
• Cleans guestroom lanais, including sweeping and mopping floor, wiping furniture and railings.
• Inspects assigned rooms thoroughly and accurately, ensuring cleanliness in accordance with standards prior to releasing to vacant/clean status.
• Certifies/releases Vacant Clean Room Status to QC (Quality Controllers) for inspection by via Infor device procedures.
• Periodically conduct/complete special room projects (i.e. polishing chromes, high dusting, polishing woods, cleaning windows/lanais, etc.) to maintain the cleanliness & aesthetic of our guestrooms.
• Reports maintenance deficiencies, damages, suspicious people, theft, or found personal property to Housekeeping-Administrative Receptionist immediately/timely manner for follow up.
• Replenish any missing/damage room accessories and guest amenities, replenish any used or missing cleaning chemical or tools, clean vacuum weekly – report any damages/discrepancies for repair immediately, clean/organize maids carts - report any damages or discrepancies immediately, secure maids closet daily after end of work shift.
• Daily prep of maids closet/cart in preparation for next day's operation (i.e. replenish guest amenities, fold terries / linens, restock maid's cart with essential items).
• Perform all other duties as may be required or assigned.

Supervisory Requirements

Reports To: Housekeeping Manager, Quality Assurance Supervisor (QAS), and Working Supervisor (in the absence of QAS)

Supervises: None

Education/Experience

• High school level or equivalency; six months of relevant experience in a hotel or similar hospitality-related operation preferred, or any combination of education and experience, which would provide the necessary knowledge, skills and abilities to meet the minimum qualifications to perform the essential functions of this position.

Licenses/Certifications

• None

Knowledge, Skills, & Abilities

• Familiarity with cleaning products and equipment as well as cleaning techniques.
• Have the ability to communicate with co-workers, guests and management using clear, courteous and professional language; be able to write and read.
• Displays a positive attitude and works cooperatively with other employees. Follows rules and policies, and meets attendance requirements.
• Ability to anticipate guest needs; respond promptly and acknowledge all guests.
• Ensure familiarity with all hotel services and features.

Physical Demands

• Frequently pushes/pulls and lifts/carries up to 30 pounds. Constantly stands, walks, handles, uses vision skills, and eye-hand-foot coordination. Frequently bends, reaches and kneels.
• Frequently speaks face-to-face and over the telephone with co-workers and guests.
• Receives instruction and direction from other line employees (Administrative Receptionist and QC (Quality Controllers).
• Must be able to interact courteously and pleasantly with people, including co-workers and guests.
• Must have attention to detail and be alert. Occasional stressful situations when faced with time constraints.

Work Environment

• Primarily indoors, with occasional work in outdoor areas when cleaning guestroom lanais.
• Frequently works in cramped areas, such as guestroom bathrooms and lanais.
• Constantly works alone and under minimal supervision. Frequently works around people, such as guests and other employees.
• Equipment Used: Supply cart, upright vacuum cleaner, mop, broom, duster, lint roller, step stool.
• Other Materials: Cleaning chemicals / tools, and personal protective equipment (i.e. gloves, safety glasses, work shoes, and dust mask)

Hotels and Resorts of Halekulani is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.