IT Mart Systems Analyst

Description

SAIC is seeking an On-site IT Support Technician to support a large federal government agency. Employee will report on-site, at a secure government location during the day shift excluding weekends and holidays.

Work is onsite at multiple locations in the Washington, DC area.

Description of Duties:

• Interface with customers at an on-site location taking scheduled appointments and walk-ins.

• Assist customers with mobile device provisioning, activation, and enrollment.

• Assist customers with updating the operating system on Apple and Android devices.

• Troubleshoot GO virtual and GO browser issues and assist with logging in via PIV, and Citrix.

Qualifications

Required Education & Experience:

• AA Degree in related discipline and six (6) years or more of related experience; Or, High School and eight (8) years of related experience with relevant certification

• Basic knowledge of ServiceNow or other ticketing systems.

• Ability to work in a fast-paced environment.

• Ability to follow standard operating procedures and comply with data entry standards.

• Strong oral and written communication skills with experience working directly with end-users, including VIPs.

• Basic knowledge of mobile device platforms (iOS and Android).

• Basic knowledge of Microsoft Windows 10 workstations.

Required Clearance:

• US Citizenship.

• Active Secret Clearance.

Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

REQNUMBER: 2613408

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability