General Manager

General Manager

Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 130+ country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. Come be a part of this incredible and inclusive team at Invited!

Job Summary:

The General Manager is responsible for the club's leadership, strategic direction, operations, and membership growth. This role drives success by developing and implementing effective business strategies, ensuring member satisfaction, and fostering a positive work environment. The General Manager is accountable for achieving financial and operational goals, building a strong leadership team, and maintaining effective communication with the Regional team.

Day To Day:

• Develop and execute comprehensive business and financial strategy plans for the club.
• Regularly monitor performance metrics against these plans to ensure revenue targets are achieved across all operational areas, making data-driven adjustments as necessary to optimize performance.
• Offer strategic leadership to department heads on operational matters across key areas, including Agronomy, Facilities, Fitness & Wellness, Food & Beverage, Golf Operations, Member Experience, and Sales.
• Recruit, select, develop, and continually evaluate a qualified team of department heads.
• Guide department heads in the creation and execution of strategic employee development plans, leveraging performance reviews, cross-training, goal setting, and employee recognition.
• Lead the recruitment, selection, training, development, and performance management of employees, ensuring the relationships between value, service, and member satisfaction.
• Implement sales, marketing, and net revenue strategies aligned with financial plans, regularly reviewing and adjusting these strategies to optimize overall performance.
• Maintain effective expense control systems and forecasting procedures to monitor and manage departmental expenses and revenue-to-payroll ratios.
• Ensure the club meets financial obligations, including debt and lease agreements, while adhering to GAAP and company policies.
• Foster member relationships and maintain high-quality facilities through effective staffing, programming, service operations, and maintenance.
• Analyze member retention metrics and develop targeted strategies to enhance retention rates. Engage directly with resigning members to gain insights into their reasons for leaving, documenting feedback to inform continuous improvement initiatives.
• Promote a motivating work environment centered on teamwork, respect, and a focus on member satisfaction.
• Ensure the club operates safely and legally according to regulatory obligations.

About You:

Required

• A high school diploma or equivalent.
• A minimum of 3 years of experience in club management, hospitality, or related field.
• A minimum of 1 year of experience managing budgets and the ability to make sound judgments in expense allocation to impact profitability.

Preferred

• Bachelor's degree or equivalent.
• Preferred certifications include Food Handlers Certificate, Alcohol Safety, STAR Service Certificate, STAR Trainer Certification, TABC Certification, and CPR Certification.
• Skilled in handling highly confidential material, including member and employee data, with discretion and integrity.
• Proficiency in computer literacy and spreadsheet software.
• Strong leadership abilities, excellent communication skills, and effective team management are essential.

What We Offer:

We believe in taking care of our team, and our Total Rewards package reflects that commitment. Your actual base pay will be determined by your skills, experience, education, location, and—if you're in a non-exempt role—hours worked.

While not all roles at Invited are full-time, those full-time team members have access to a comprehensive benefits package that includes:

• Medical, dental, and vision coverage
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement savings plan
• Generous paid time off and leave programs (time off as required by applicable law is also provided for part time team members)

Invited is an Equal Employment Opportunity Employer