Guest Services Representative (Part-Time)

Guest Services Representative (Part-Time)

The American Museum of Natural History is one of the world's preeminent scientific and cultural institutions, and has as its mission to discover, interpret, and disseminate information about human cultures, the natural world, and the universe through a wide-ranging program of scientific research, education, and exhibition. The Visitor Services department is seeking part-time Guest Services Representatives to provide outstanding services to visitors, representing the Museum to the public through direct interaction and communication with Museum visitors and members. Applicants should be reliable, committed to the success of their team, and demonstrate the ability to thrive in a dynamic and busy environment.

Responsibilities include, but are not limited to:

• Greet members and visitors and check for timed-entry reservations upon their arrival.
• Process reservations and sell pay-as-you-wish admission to regional visitors following all outlined protocols and process combination tickets to the available special exhibitions and theaters when operable.
• Process vouchers and passes in Tessitura. Process all member transactions.
• Identify upsell opportunities and process new and renewing members in the Tessitura ticketing system.
• Track new membership sales and complete appropriate forms and CSI's in Tessitura for back-of-house reporting and customer resolution.
• Encourage current members who contribute to increase and upgrade their annual gift.
• Update member contact information in Tessitura as appropriate.
• Provide general information about special exhibitions and scan tickets and sell upgrade tickets at all special exhibition entrances.
• Facilitate the operation of LeFrak Theater, including providing direction on seating.
• Greet Museum visitors at the Planetarium Space Show, scan tickets, operate the Planetarium elevators, facilitate visitor entry into the Planetarium from the preshow area, and usher visitors inside the theater.
• Facilitate the Planetarium show operation from start to finish by managing the space show console.
• Adjust school/tour group orders and enter or update reservations.
• Greet and facilitate the safe entry of school and tour groups. Collect school group lunches in the school reception area and transport to the student lunchroom area. Coordinate the lunchroom area and facilitate seating of groups and distribution of lunches.

The expected salary for the Guest Services Representative is $20/hour. This position is overtime-eligible. Pay will be determined based on several factors. The hiring range for the position at commencement is based on the type of work and the scope of responsibilities. The salary and placement offered is based on a number of individualized factors, including, but not limited to, skills, knowledge, training, education, credentials, areas of specialization, and depth and scope of experience.

Minimum Qualifications - High School Diploma or equivalent. Prior cash handling experience. Previous experience working in high-volume environments. Previous work in customer-focused/service-related industries.

Preferred Qualifications

Physical Demands - Must be able to remain in a stationary position (sitting or standing) for prolonged periods. Must be able to occasionally lift up to 20 pounds. Must be able to move about the Museum campus. Positioning/change of positioning: Must be able to frequently position oneself/body to accomplish job duties. Balancing: Maintaining body equilibrium to prevent falling. Climbing: Ascending or descending physical structures. Exerting up to 50 pounds of force occasionally and up to 20 pounds of force frequently. May include any of the following: Pushing: Using upper extremities to press against something with steady force to thrust forward, downward, or outward. Pulling: Using upper extremities to exert force in order to drag, haul, or tug objects in a sustained motion. Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position-to-position.

Category - Part-Time

Total Number of Scheduled Hours Per Pay Period - 40

Union Status - Union

FLSA - Non-Exempt

Expected Salary Minimum - $20/hour

Expected Salary Maximum - $20/hour

EEO Statement - The American Museum of Natural History is an Equal Opportunity Employer. The Museum does not discriminate with respect to employment, or admission or access to Museum facilities, programs or activities on the basis of race, creed, color, religion, age, disability, marital status, partnership status, gender (including sexual harassment), sex, sexual orientation, gender identity, gender expression, genetic information, pregnancy and lactation accommodations, alienage or citizenship status, current or former participation in the uniformed services, status as a veteran, caregiver, pre-employment marijuana testing, sexual and reproductive health decisions, salary history, national or ethnic origin, height, weight, or on account of any other basis prohibited by applicable City, State, or Federal law. Additional protections are afforded in employment based on arrest or conviction record, status as a victim of domestic violence, stalking and sex offenses, unemployment status, and credit history, in each case to the extent provided by law.